Wen by Chaz Dean
Wen by Chaz Dean claims to have the ultimate hair care product that leaves your hair the softest and healthy without the use of shampoo.
Wen claims that with the one product both cleanse and condition your hair with Wen Conditioning product.
Date Reviewed:2/27/2017Reviewed By:Deborah Ellison
I used WEN for 2+ years and now my hair is falling out by the handsfull. I don't know what to do. I quit using WEN products. I'm so afraid it won't stop falling out. Any suggestions?
Date Reviewed:6/6/2014Reviewed By:Robyn
The product was fine, the customer service was not. After I received my first shipment I called to cancel the automatic shipments. I had a long conversation with the rep. in which she said several times, 'We are sorry to lose you as a customer."...to which I replied several times, "I like the product, I will buy it again, but I don't want automatic shipments."....Seriously, we did this at least 4 times. After that I even ordered the product, being charged the shipping, and did not sign up again for auto shipments. Then, one day, I received an auto shipment. I called to ask why and to tell them I had already cancelled auto shipments. That rep. told me that all she could do was take out my credit card info. and that in my file the previous rep. had written, "customer understands that automatic shipments will continue"..??????? After that experience I received an online survey from 'Chaz Dean' asking me to review my customer service experience.....I did, and wrote just what I wrote here. No response from 'Chaz Dean'....but I am not surprised. I do have a notice now from them saying that I failed my obligation to them...right. I would have been happy if there had even been an acknowledgment of any misunderstanding.
Date Reviewed:3/23/2014Reviewed By:J Oswalt
The product was okay and was willing to keep trying it, although I did not see any noticeable improvement, however, there are hidden charges and I ended up paying approximately $110 for products I thought I was paying $52 for. Lesson learned, never again.
Date Reviewed:3/16/2014Reviewed By:pinkfranz
I have very dry hair, color treated and curly hair. I love this product. I have been using it for a few months and it makes my hair soft and shiny. I would recommend this product.
Date Reviewed:10/14/2013Reviewed By:wolke8
....that I have not had.
Check out the ingredience. This is as far away from "natural" as it can get.
Date Reviewed:8/30/2013Reviewed By:Judith Morales
I called to give a new address and they didn't put it in their system. Instead they shipped to our old address. I called to follow up on my shipment and they had no record of the old address (where they shipped a pkg in June) and no record of the new address (that we just gave them an hour earlier, for the 2nd time). I hear the agents laughing and joking in the background. very unprofessional. I won't deal with them anymore. Now i have to go to my bank and change cards to insure they don't charge anything (from the account they can't find).
Date Reviewed:8/9/2013Reviewed By:Candra
I ordered the trial kit for 29.95.. I tried the products that were sent shampoo/conditioner etc. It stripped my hair of all oils and moisture. My hair became extremely dry and frizzy. I was going to return the left over product however I was told I would have to pay the shipping cost od returning it, so it was not worth the hassle besides I felt I was not receiving a" full refund" if I had to pay to ship it back to them. Do not waste your money the product did not meet tthe claims they make in their advertisements.
Date Reviewed:6/28/2013Reviewed By:M. Conly
I ordered the product through their website. I kept the introductory package to try it. It did not work well with my hair, so when a second shipment arrived, (about 4 weeks later), I returned it, and cancelled. The company has continued to charge my credit card for the past 7 months! Twice in some months! After calls, letters, an affidavit to state that I did not in fact receive any further shipments, and additional email correspondence, the company is giving me only a partial refund, which has not been posted to my credit card. I feel that it was a rip-off, since it has cost me almost three hundred dollars to try a product, that I didn't even like!
Date Reviewed:5/7/2013Reviewed By:Kaye WAYBROUGH
THIS IS A SCAM.
THEY OFFER THIS SPECIAL WHERE YOU GET SHIPMENTS EVERY SO OFTEN. BUT, YOU CAN CANCEL AT ANY TIME.
ONCE THEY GET YOUR CREDIT CARD. THEY DON'T STOP BILLING. IT IS A SCAM. PRODUCT IS BAD. I WILL BE REPORTING THEM TO THE BBB AS WELL.
Date Reviewed:4/6/2013Reviewed By:Mia Isabelle
When I heard that this products does an amazing outcome to your hair! I went for it! Ordered a lot in ebay ! And I mean, I have spent some quality dollars! They are not CHEAP!! But using it for a mere 3 months , I have noticed that my hair is becoming nappy and brittle! Like it's been neglected ! Specially in the back where I lay my head on the pillow! I have used the almond mint products! And I hated the outcome! I have decided to wash my hair with Joico since my hair is becoming ugly and dull and so frigid and heavy!! And when I stopped using wen my hair went back to normal ! Light and breezy and not nappy and dull! Wen products is only for a few months! Don't believe the raucous that you can only use conditioner! That's just a b/s advertisement! You do need to wash your hair! period!!! I am angry that wen advertisements is a false pretense! Really?? I still have a lot of his products sitting in my now closet!!! Unused!!! Don't fall for this trap! Wen products is not good! It's just one of those bait for your big wallet!!
Date Reviewed:12/28/2012Reviewed By:Amie
I not only did not like the product. I have had to cancel it 3 times and they charge me each time and I have been unable to get my money back.. Be very carefull with them having you account infor because they will continue to charge you. If there was a place to mark a negative star I would have.
Date Reviewed:8/24/2012Reviewed By:Tina
I have read all of the comments on here and agree with those who say you HAVE GOT TO FOLLOW THE DIRECTIONS! I do not have greasy or dandruff hair from this product. I have shoulder length, chemically treated, curly, colored hair that can sometimes be oily after not washing for two days. I have found that this shampoo does not lather BUT does detangle my hair and you MUST rinse it very well and use enough of the shampoo. It may seem like you are using too much but you aren't. With my shoulder length hair, I have to use 3 pumps for each section. I don't take a comb in the shower to section it out. I just do it with my hands. I wash my body, then add a little water to my hair massage my scalp and rinse it clean. PERFECT! There IS a auto ship and they DO take it out for 3 mos and you CAN change the auto ship from once a quarter to twice a year. If you buy salon shampoo, then this is NO MORE EXPENSIVE!
Date Reviewed:8/12/2012Reviewed By:Teri Max
I like the way it made my hair feel, but I lost a lot of hair.
Date Reviewed:6/10/2012Reviewed By:Pen
Lost hair about 40+ everytime using it. Next day got so much grease and itchy. Used to have dry hair, not it's too greasy and less hair. Shipped more bottles by mistake as well. Hope to get credit soon.
Date Reviewed:6/8/2012Reviewed By:annid
I used the entire 30 day bottle and was hooked! It took me a few weeks to see total results. I have the thickest, dry/frizzy hair. Wen, Almond Mint totally calmed and softened my hair. I did auto ship the first time with a preload debit card. Then I ran out and wanted to get some more so bad that I used my regular debit card. The thing is that I didn't know next shipment would be 98 dollars, and it would be split in 3 payments. That part was misleading. But honestly, it's almost worth it. I love how it makes my hair feel. I have to use a lot. I'm glad I read that QVC sells the gallons w/no auto ship. I think I might try that next time.
Date Reviewed:6/2/2012Reviewed By:M. Waterbrook
First I would like to say that I wish this product were not being rated by mixing up the reviews of the product itself with reviews of the various ways people signed up to purchase it. I haven't been using it long enough to know if I signed on to one of the scam websites (I certainly hope not!) and Chaz definitely needs to check up on what companies he is allowing to market his products if he really cares as much about his customers as he says. However, that is a whole different story from the actual products. On to the product, which I am more than happy with. I have rather thin, short, curly, color treated hair; and by the time I used to be done with styling products to try to get some volume, the color always looked much darker than it should have and my hair looked stringy rather than full. Now that I have been using several of the Wen products for several weeks, the color looks as light as it should, my hair looks full around my face instead of stringy, and it stays that way all day no matter what the weather conditions. So...I am really happy with the products and I do recommend trying them. Just be sure to read all the small print on whatever site you are buying them from so you won't get in a financial trap as others seems to have, or--probably the best advice, given all of the discussion here already--just by what you need for one round and don't commit to a long-term set-up until you know whether you like the products or not.
Date Reviewed:5/17/2012Reviewed By:Tiffany H.
I've only used Wen for 2 weeks and LOVE the way my hair turns out and feels! If you follow the directions your hair will turn out fine. I ordered once from QVC and have had no problems. I did not use the auto delivery so I can order any time I want. LOVE this product and have recommended it to several of my friends.
Date Reviewed:5/13/2012Reviewed By:Kim
Love Wen BUT will NOT order through their site or through QVC . I want to order a bottle at a time and when I want it . Screw auto delivery (seems scammy and just not good business practice) I order from Amazon or other company.
Date Reviewed:5/9/2012Reviewed By:Becky
I've used Wen for over 2 years now and couldn't be happier. When I first purchased the product I felt the way some of the others who wrote reviews...hair felt weighed down, greasy, etc. I changed how much product I used, made adjustments in the styling products, etc., and now I wouldn't switch products for anything. I even got my husband using this now! I've been using the original Almond Mint (I bought the gallon size thru QVC), but really like the lavendar fragranced one (to help hair feel thicker). This stuff is wonderful. Wish I had found it sooner.
Date Reviewed:4/29/2012Reviewed By:Gr82BGrn
Unfortunately, I did not read the reviews. DO NOT FALL FOR THIS SCAM!!!!!!!!!!!!! Product sucks and the above are right, they keep dinging your card. RUN FROM THIS PRODUCT AND COMPANY!!!!
Date Reviewed:4/13/2012Reviewed By:Me
It's not obvios when you order ... but you aren't just ordering it to try. They keep charging your card and sending! They are not going to refund your shipping amount ... not what you have to pay to send it back. SCAM!
Date Reviewed:4/6/2012Reviewed By:Samantha
Thank God I ordered with a gift card! I put enough money on it to be charged once. Haha thank you for your reviews. I never use my credit card to order online or over the phone. Always use gift cards!!!!
Date Reviewed:4/3/2012Reviewed By:sticky
I have used the sweet almond, the newer vanilla mint and have used for a few years.....worked great initially but now my hair is getting thinner and looks dull and limp....hair is breaking off and I am stopping using this shampoo. It is damaging my hair.
Date Reviewed:4/1/2012Reviewed By:CindyRed
My wonderful boyfriend happens to be a REVIEWS junkie..so he looked up this product and came across the fact that the Infomercial is a SCAM!! He then reminded me that I had to cancel my credit card when I noticed charges on my card from somewhere in Peru for over $400. I am now convinced that this is the origin of those fraudulent charges. DON'T PURCHASE THROUGH THE INFOMERCIAL!!!
Date Reviewed:3/24/2012Reviewed By:Sue
Was smart enough to not order from the Wen website, because I've been tricked in the past by infomercial shipping practices. (cancel and they still ship and charge your credit card). My fried recommended it. I've used three times so far, as my hair has never looked worse. Firs time it caused major dandruff, second time hair wadded like a brillo pad, and third time looks like I stuck my finger in an electrical socket. Not right for me. Very, very dissapointed.
Date Reviewed:3/19/2012Reviewed By:Chrys
I've used it for over a year now. I buy it from QVC for the annual auto-ship of the one gallon size., After carefully reading about hair types I chose Fig (which smells more like mint to me). My hair is gray. curley AND frizzy!. Believe me your hair will have a mind of its own when it turns gray. I use to color my hair but now I've stopped. Not because of WEN. but because the gray is a really pretty gray.and coloring is very hard on your hair I've found that the one gallon size is enough for a little more than a year, I use two to three pumps, and with QVC the customer service is awesome should I want to make a change or stop auto-delivery. You can only get the gallon size during their annual WEN DAYS (June?) It's a little pricey that way but cheaper in the long run You might watch for "free shipping Days" or ask customer service. I would advise you to try one made for your hair type, and if it works for you. then order the gallon size. Good luck! Check out the QVC.com website. and try a small bottle at first. Oh yeah,I also bath my Yorkie in it too! Thanks WEN!..
Date Reviewed:1/21/2012Reviewed By:Mercedes
This product, like any other is NOT for everyone!.... I am a model for this product and LOVE it! It is a CREAM cleanser which means if you have fine AND/or greasy hair, then this product just may not be the one for you (at least not as a daily cleanser). I have curly to wavy hair that dries out quickly with styling gels and most daily shampoos, however I still keep a bottle of good ole' strip your hair down shampoo around for those modeling jobs that require heavy styling products. I will be the first to admit that WEN is not the cheapest hair care line out there, but it is a high quality line. I do go into the salon to purchase my products so I cannot comment on the negative feedback about the customer service and shipping, but as far as the products go they really are pretty amazing. Nobody is paying me a dime to write this review so please take it for what it is worth! Just be practical when buying any product and take everyone's comments (including mine) with a grain of salt.
Date Reviewed:1/20/2012Reviewed By:corrina
i will not be prchsing ths prdct..wen i sw the cmmercl i thght wow! and wnted it so bd..ths is a good website :-)
Date Reviewed:1/16/2012Reviewed By:Roma
wow, i was going to order this product through qvc but i am glad i read all of these reviews...tks for saving me folks from all of the nightmares y'all have experienced.
Date Reviewed:1/2/2012Reviewed By:Judi
The product fails to get your scalp clean, leaves your hair greasy looking and smells like a dentist's office. It does, however, make a nice de-tangling cream rinse. You just have to wash your hair in something else and not mind smelling like mouthwash. Oh, and you also have to not mind the exhorbitant price.
Date Reviewed:10/22/2011Reviewed By:LOIS
I also ordered this product from the imfomercial, tried it, hated it and returned it. I am now being charged for the next shipment which I refused, and they claimed I have to have proof that I returned it. The customer rep was rude, treated me like an idiot and refused to refund my money. My advice is stay away from this company. If you want to try this horrible product, do it through QVC, at least they treat people like humans.
Date Reviewed:10/13/2011Reviewed By:Lisa
I live in LA and just go to the Chaz Dean salon to buy my Tea Tree oil Wen. It works great on keeping my black hair black. Also good for dandruff. I think the people on this site aren't using the product right. You have to come it in and leave it on awhile.
Date Reviewed:10/2/2011Reviewed By:Allie
Not good. My hair looks greasy and my friends had said my hair looks limp and unclean. Also, BEWARE - they keep sending it to you and billing you when you order it once!!! I got stuck with a big shipping bill to send it back to them and had to pay all the S&H.
Date Reviewed:9/26/2011Reviewed By:Loney
Experience not as good. i have used the product thru QVC and have enjoyed the Wen experience. I decided to try the infomercial and all of a sudden I read my bill. 3 x's the price...3 months in a row. I called customer svs. They closed my account (at my request) and rectified the problem. I then called a second day to confirm that the account was cancelled and two payments taken away. Today I called, after reading these reviews and spoke to a Supervisor who also advised my account was closed and the billing would be adjusted. I have to say everyone I dealt with was very nice and very sympathetic. I advised the supervisor that the customer reps, from TV mercials, should be trained and product that is ordered should be shipped...not for 3 months, but for one month. I should not receive products I won't or cannot used, especially if I did not order them. So, I enjoy the product...so far Pomeagranite is my favorite. Use the product the way Chaz says...and make sure you use enough. It's expensive...but, I ejoy it. The cleansing/conditioner is great and I like the volumizer and the hydrating spray. I will check on my bill, every month, to make sure that my problem was resolved. Thanks all for taking the time. I also told them they should retrain the reps and make sure they sell only what is requested...and that the customer should be made aware of what they are getting and how the billing works.
Date Reviewed:9/21/2011Reviewed By:SueZ
I would recommend order on Amazon rather than anyplace else, because you can order just one bottle, one time, and not have to deal with autopayment/autoship. I'm not sure what their return policy is if not satisfied with the product, but at least you'd know you're only out one payment if you don't like it, rather than stuck with endless problems with autoship everywhere else.
Date Reviewed:9/15/2011Reviewed By:Michele
Worst product I ever purchased and even after I cancelled they keep billing my card every month. I've returned the product and canceled my account and this month another shipment showed up. When will the madness end???
Date Reviewed:9/14/2011Reviewed By:mel
One of the main reasons I purchased WEN was because the infomercial demonstrated that the color will not wash out after you dye it. Unfortunately my color came out but I will say I loved the way my hair felt in the shower so soft and not tangled. When I styled my hair I notice it felt heavy and there was a shine but it felt like I had put too much product in my hair but I didn’t…..the shine made my hair look greasy; like I haven't washed my hair in 3 days but since I bought the product I felt I would give it a chance. After using the shampoo and conditioner for over a week the product left me with major build up and dandruff. I cancelled my future order immediately and today I request for a refund. I’m keeping my figures crossed due to the experiences I’ve had with Guther-Ranker in the past; that I get my refund and I no longer receive this product. This may work for some people but it definitely did not work for me.
Date Reviewed:9/13/2011Reviewed By:Corinne
They will charge your account and then put the money back, go in at a later date and take the money back out again. Keep track of your bank statements! RIP OFF! Oh and they neglect to tell you the second shipment is 3 monthly payments totaling $98 and change. I had to pay $25 for a stop payment. Do not Do it!
Date Reviewed:8/30/2011Reviewed By:Tamara
First, the product is a waste of time and money. Did absolutely nothing for my hair. The fine print on the first order is misleading and they will send you a shipment every 30 days - even if you don't want them. I cancelled my subscription, stopped payment on the charges and still receive monthly statements. When you call to discuss, the customer service reps are extremely rude. One even hung up on me! I would never recommend this product to anyone and anytime I watch the show Flipping Out and see Chaz on it, it only makes me more angry about all of the time I have spent on the phone with dealing with his subpar product line.
Date Reviewed:8/22/2011Reviewed By:Irene
I haven't bought this, but for those with the auto ship problems...there is VERY fine print that says that the price is effective only if you "auto ship" ( I can't rember the phrase they used) Then, I was watching QVC and Chaz started to say for those people who say their hair looks dirty, you're using too...QVC cut off what he was going to say and it was never mentioned again. I feel as if I have to have a magnifying screen if I want to order from an informercial to read the fine print...and there's always some fine print.
Date Reviewed:8/16/2011Reviewed By:Martina
I was about to order this product. And I'm so glad I read the reviews first! A lot of bad ones. It sounds like a waste of time and money. The customer service seems horrible too. And receiving products I did not order.... no thank you!
Date Reviewed:8/1/2011Reviewed By:Sulamita Lima
I got my first shipment used it a few times, by then my hair started to feel heavy and dirty. So i cancelled but I was charged for a 3 month supply. I send the shipment back. they claim they never received it and it's been more than 60 day for the return they will not refund the money. So now I'm out $100.00 and no product. I don't know about anyone else by my hair is breaking more and more and it's dull after I stopped using the product.. I must of used it for about a month. This is a waste of money and customer service is useless.
Date Reviewed:7/26/2011Reviewed By:Debbie
I've been using WEN for about 5 months now. When applying, I wet my hair and with my head still in the water a little, I start applying the WEN allowing it to seap through my hair easier. (I find that I don't require so much of the product this way.) Then I leave it in while I finish my shower, rinsing it out at the end. My hair has grown much faster in these last few months than it has since 2007 (when I cut my hair above my shoulders). My hair is currently to the lumbar region of my spine. I also noticed that I don't have to wash my hair everyday like before. I can wash every other now. I am so pleased with WEN and I love the sweet almond scent! Can they work on a hairspray that smells that good!? :) Prior to WEN, I was known for being a Pantene Pro-V girl but I don't think I'll ever go back.
Date Reviewed:7/22/2011Reviewed By:Jim Walker
You better be prepared to pay for life. You can call and call but they keep billing and billing. I am on my 3rd bill and I cannot get them to stop forcing me to pay for a product that they refuse to stop sending.
Date Reviewed:7/12/2011Reviewed By:Wendy
I have been using Wen for over three years now and will never go back to regular shampoo. In order to get results from this product you have to use it properly. Time is the key. Your hair has to be completely saturated with water before you apply the Wen. Then you have to massage it throughout your scalp and ends. I leave it on for about 5 minutes before rinsing out. Rinsing long enough is crucial or you will end up with greasy hair. All types of Wen are not the same. I can not use the Sweet Almond or Fig on my hair as it is thinner and seems to weigh it down but the Lavender works great. I also order through QVC to avoid the automatic shipping and all the extra stuff I don't need. It is a bit pricey but the results are worth it. People always comment on how shiny and healthy my hair is.
Date Reviewed:7/9/2011Reviewed By:Juli Summers
I received my first shipment of Wen yesterday. I like the smell of the cleansing conditioner; however , using it on my long, layered hair I thought that it would de-tangle it. Didn't work very well. The styling cream is pretty much useless, and I let them talk me into trying the volumizing treatment - big mistake. It does create volume, but it makes my hair feel like straw and it's totally impossible to get a comb through it after use. They really hyped these products up; I haven't used the intensive treatment or balm yet. Don't know if I'll even bother. I feel like I was scammed. I was truly hoping this product would be like it "claimed". Instead I think it's just another one of those gimmicks that sucker people who really want to believe that these products will work. The infommercials are obviously very well done, they hooked me! I will continue to give Wen a try for another couple weeks. But I think I'll be going back to using my Nexxus products, which I can purchase when and where I want without any hassle about returns. The marketing for Wen is great, but the product is disappointing overall.
Date Reviewed:6/27/2011Reviewed By:Dayna Miller
When I started using Wen...I loved it...but my hair is curly and when I used it regularly it seemed to weigh down my hair and it made it feel dirty and gross. I do not like this product and I am returning it. Its not worth the price you pay for it.
Date Reviewed:6/14/2011Reviewed By:Marti
I haven't used the Wen product but one time...was not impressed. Much to my surprise i received another shipment 1 month later, refused order then immediately called customer service...was told order would be cancelled and a refund would take place upon receipt of package. Today, i just happened to look at card and notice a 3rd charge instead of refund. Called Customer service again...said they noticed i cancelled month ago and would refund both charges...we will see....Wish i had of looked at these reviews before i even called. DO NOT GET TAKEN...BUYER BEWARE!!
Date Reviewed:6/10/2011Reviewed By:Sara
Don't waste your money. You will get stuck paying the shipping & handling when they send it out to you & when you return the product. It was over $10 for each time.
Date Reviewed:6/4/2011Reviewed By:Carole
I ordered Wen from QVC and have been using it for about 3 months. My hair always feels greasy and the shine I used to have went away! My hair looks dull now so I might just use it as a conditioner because the only good thing about it is that my hair is easier to comb through.