Luminess Air
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Review
Luminess Air Brush Machine that allows you to apply cosmetics using an airbrush. It claims to be better than any other mineral and liquid foundation as it doesn’t look dry, dusty or caked.
Where to Buy
Click Here to Try Luminess for thirty days for $29.95 plus Free S&H.
Date Reviewed:2/8/2017Reviewed By:Hunter
I cant even rate this make up it was so bad... they are total scammers. I did the 30 day trial and then 15 days before my trial ended, I called to get a return number and address. They tried talking me out of it but after saying no multiple times I finally got what I called for. I sent it and months had passed and I hadn't heard anything and hadn't gotten any charges. then on January 9th I got a charge on my account, I called them and they said they never got my package. Months had passed so I didn't have my tracking number or anything. So now I have to cancel my card and its a huge hassle they've put me threw and I'm out $81 and may have a problem with collections now... DONT DO IT!!!!!
Date Reviewed:12/10/2016Reviewed By:CA FL
Thank you to everyone who wrote reviews. When I read in the terms & agreement about binding arbitration, how I am forbidden to hire my own attorney or participate in a class-action lawsuit, I needn't read any further. If I want such a product, I will find a good one and pay whatever it costs and not be obligated to a monthly payment scam.
Date Reviewed:6/8/2015Reviewed By:Dee
I'be had mine for about 3 years and absolutely LOVE IT! I've never had any issues with the machine, changing up my orders, and customer service is great!
Date Reviewed:4/2/2015Reviewed By:Michelle
Very deceptive advertising. When I had not received my product after 3 weeks I called to get my RA#, guess what, you can not ask for that if you do not have your product yet. First RED FLAG. I decided then to simply return the package when it came, because you can only get the RA# for 30 days and after that-no returns. Another RED flag. It is now April and I have FINALLY gotten ahold of a rep. on the phone---emails were not responded to---and apparently there really is no such thing as a free 30-day trial.
Date Reviewed:9/18/2014Reviewed By:Claudia
I saw the infomercial and decided to call and get more information, i.e. what the costs will be after the trial period. I specifically advised the salesman right from the beginning that I just wanted the price. The salesman was very insistent and after I told him about 5 times that I'm not ready to order and that I have to do further reaserch on their product, I had to hang-up on him. I told him that, him being so insistent, trying to sell me their product, looks suspicious and it makes things worse, and I may never order from them. So, NO! I would NEVER order from this company. If their sales system is like this, their customer service cannot be any better. That feeling was re-inforced after I read the reviews here, which I found after I hung-up the phone - thank you for posting the reviews. BTW, I saw the same or similar product in Target for less.
Date Reviewed:9/8/2014Reviewed By:Danielle St.Charles
I came close to ordering and decided it was worth checking the reviews.. I'm so glad I didn't fall victim to this scam.
Thanks to everyone who took the time to write a review on this product. Your all awesome.!!!
Bottom line is when it looks and sounds to good to be true it probably is. Follow your instincts..
Always do your homework.. it worth your time and hard earned $$$
Date Reviewed:8/9/2014Reviewed By:BetterOff
The TV ad is $19.95 or $29.95 if you upgrade to Pro. Those are $24.95 or $34.95 with tax. But that doesn't include another $300 for the normal air applicator or $350 for the so called "Pro" version. Then, if you don't like it and want to take it back, the $24.95 or $34.95 they will do everything they can not to refund. So the money back guarantee they do not stand behind. NO WAY I would try to work with them again.
Date Reviewed:6/3/2014Reviewed By:Karen M.
It seems that every time something shows up on TV that looks good, or seems like it might actually work, there is an issue with it in some way shape or form. I'm so glad I read these reviews on Luminess before I ordered it. $300 is a lot of money to spend with a company that does not care about their customers or stand behind their word. Thanks to everyone who posted...you saved me my hard earned money!
Date Reviewed:5/15/2014Reviewed By:Meeshell Rene
Since the first time my mom, sister and I had ever saw this we've wanted to try it, but none of us ever took the risk of doing so since we loved using BARE MINERALS from the get-go. So me being the night owl of the family was up very late/early and I see the commercial. "Anniversary pricing, trial for only $20 blah blah blah." So I call. Get an automated answer. Had the extra cash so why not give it a try. Get it use it for 10 minutes first using foundation, THAT SUCK!!! NO COVERAGE, WHO EVEN HAS SKIN THAT ORANGE?! So switch over to blush, and this is where it all fell apart, startrd the back bubble that it's suppose to when you clean it, and hasnt worked since!! All I get are a bunch of bubbles!!! That's suppose to happrn when you clean it!!!!! All the videos I've tried taking it apart all that extra crap, nothing works. Then they want to charge something crazy like $300. When had I known you could just go to harbor freight and get a air brush system that's heavy duty for actual artists for literally 20$!!! but on my bright side they brought my balance to $0 and I paid nothing. Which I'm happy for cause it's in the box somewhere collecting dust. Spring cleaning here soon and it'll be on it's way to the dump!!!
Date Reviewed:4/15/2014Reviewed By:TERESA
I AM SO THANKFUL I READ THE REVIEWS ON THE LUMINESS AIR !! I WAS IN THE PROCESS OF ORDERING IT WHEN I DECIDED I BETTER FIND SOME REVIEWS. SO I GOOGLED REVIEWS FOR L.A.. THANK YOU ALL FOR YOUR HONESTY!! !!!!! THATS ALL I NEED IS TO GET CAUGHT UP IN A SCAM !!! I THINK THIS SHOULD BE BANNED FROM BEING ON THE TV !!!! THEY HAVE RIPPED OFF WAY TO MANY PPL. !!! I'M JUST HAPPY I AM NOT ONE OF YOU !! I FEEL BAD FOR THE ONES THEY HAVE RIPPED OFF. GOOD LUCK TO ALL ON GETTING YOUR PROBLEM SETTLED. HOPEFULLY THEY WILL BE BANNED SOON FOR ANY FUTURE ADVERTISING !!!!!
Date Reviewed:3/25/2014Reviewed By:tina ellis
I love my luminess air brush.the people that dont like it.they just dont know how to apply it.They just have to learn how to apply the make up. I love it I would hate to think of life with out it.these people have lost there rabbit ass minds.I mean they are just plane out crazy. I have had mine for five years and they have been nothing but wonderful. my gun messed up once and they sent me a new one.no questions asked and sent a return box for the one i probley messed up myself. it wasnt there fault at all.you people must have been rude and nasty when you called. you must have started out raisen hell.just because yal are not talented enough to put it on.yal probley didnt want it to begain with.or couldnt afford it.well if yal would have tried just a little bit harder and gave yourself a chance to experance the greatness of this wonderful make up you might find your self appoligising for being so stupid and rude to these nice people.they have been nothing but nice and kind to me and the servise has been out of this world.maybe yal should try a different approach. like being polite
Date Reviewed:3/7/2014Reviewed By:Rosey
They're inconsistent with what they tell you. Very poor customer service and management. Once they suck your money in, they will not refund it! Be very alert, their online do not tell you how much you will be charged! In my opinions, it's a cheating organization! Ignore their ads!
Date Reviewed:2/28/2014Reviewed By:michelle
Horrible customer service! Read the fine print! Such a scam!! Took 3 weeks to even get the product. Paid for Fedex but it came in my mailbox?????. Before I even received the product they had charged me another $70 as the down payment for future shipments.
When I called customer service they said I had less than 7 days left to try it and return the product in 'new' condition....Even then I still wouldnt receive my initial refund!!!! Thought thats what a 30 day trial meant but Ive learned my lesson!!!!
That being said the product is just OK. Nothing spectacular and the medium shades are on the dark side
Date Reviewed:2/9/2014Reviewed By:Linda
After ordering the product from a TV infomercial, I tried it and it felt like glue on my face - horrible. I called two days later than the 30 days and they would not refund my money. I spoke to supervisors, and called a few times pleading with them. They are the coldest, rudest people I ever spoke with. I can't believe I am giving them $400.00 of my hard earned money. I feel like I was robbed. There should be a way to take them to court for this. I am so disgusted with them - and myself for falling for this scam.
Date Reviewed:1/17/2014Reviewed By:Hlp5411
Normally I would have given them a 4 star. As I continue to do business w them I dislike them more with each call. I tried there product back in April of 2012 after turning 40. It is fantastic ! There is a learning curve for sure. It is a little pricy but worth it. I also use there tanning product with is great gives me a little extra color year round.
My issue is that Every time I place an order there seems to be an issue...from foundation color, they need some quality control. & The customer service reps are generally rude and Not helpful. They sent me a # 1 foundation to "tone down the orange color" when mixed together. More often then not Shipping is a joke. I am now 3 WEEKS waiting still for my order placed Dec 24th. I was hoping to see it by NewYears...that did not happen. I have called serval times to try to expedite shipping was told my order had already left warehouse checked a week later still sitting at there facility in Tx. They assigned a FedEx # to the package and then let it sit. Unless u pay to expedite shipping which I would when placing the order thru their club except it does not always give u the option for the 5.99 upgraded shipping cost for make up order online. Have had my order sit for up to 10 days before leaving their warehouse. The Customer service reps are unbelievably unhelpful or empathic when it comes to you needing anything from them. They show you they clearly have no pride in their work even appreciate the they have jobs on an economy like ours. It is frustrating to deal with them period. I thought over time it would get better, it has only gotten worse.
It really is sad to see a company being ran into the ground because it appears they one only line there cate about is there own bottom line. We apprantly are just $$$ to them.
As I see from other reviews.
Date Reviewed:11/22/2013Reviewed By:Ann
I misunderstood the obligation of the 30 day trial, and they have charged me $180 so far. I called them to return their products as I never opened the package and they told me it is nonrefundable! This company has zero integrity. Don't get caught in their high cost trap. They take advantage of the hectic lifestyles of today and choke the customer out of tooooo much money. They say I owe another $179. I would NEVER willingly agree to spend that much on my face. Nearly$400! Its not worth it.
Date Reviewed:10/15/2013Reviewed By:Tama
I love this product!!! Make-up goes on fast and easy. It took a little learning how to use but once I got the hang of it I could not be happier with the results.
I am planning on purchasing more of the make-up products in the near future.
Date Reviewed:3/30/2013Reviewed By:Lynn S.
I purchased a Luminess Air Brush for Make up application. I tried it a few days after receiving it. I am 60 years old, the makeup system highlighted my wrinkles. I looked terrible! I called to return the unit and makeup. They said I did not qualify for the 30 day return that I was told I would get when I called to order this product. I am in the process of contacting my local TV news station to report the very shady practices Luminess Air is using. I hope they will do a report on this company that uses unethical business practices. I am now out $99.00. DO NOT BUY FROM LUMINESS AIR!
Date Reviewed:3/20/2013Reviewed By:chris
Another foreign company taking advantage of stupid US peeps. So glad I read reviews and saved my hard earned money.
Date Reviewed:3/16/2013Reviewed By:Cathy
They advertise their $19.95 anniversary special with free shipping, then the recording (no live customer service) mentions 5 easy payments of $59.95 each to follow. They are deceiving on their infomercial, they don't tel what the actual cost is ($300+). Ladies BEWARE, shop somewhere else.
Date Reviewed:3/11/2013Reviewed By:Jannan
I wann purchase this product bit from seeing all these negative reviews I am hesitate.. Are the good reviews actually from real users or is it from the company to make them look good?
Date Reviewed:3/8/2013Reviewed By:Deb
I saw the advertising tonight, and thought "what's $29?" So I called the number to order the device. When I called, there was not operator, just a recording which said something about an aniversary sale and that the air brush was now $19. I thought "great!" But right after the recording told me about the sale, that there was a quick sentence that mentioned something about 5 or so further payments of, I think, $29. I stayed on the line a bit longer, until the recording (I still had not spoken to anyone) told me my address, and I was on a cell phone. I stayed on the phone a bit longer, but then realized that I propbaly was going to get stuck with additional payments-- for what I could not tell. And, they knew where I lived!!! from my cell phone. So I hung up. Gald I checked on line. I may buy an
airbrush, but not from this company.
Date Reviewed:2/17/2013Reviewed By:Renee
I never read so many complaints about the LuminessAir system. Thanks ladies, Now I can forget about buying it!
Date Reviewed:1/28/2013Reviewed By:michael smith
My wife purchased some polishes on the first of January. by the 14th we still did not have our product. my wife called and they sadi it had been delivered that day. we told them that it had not been delivered and the customer service rep ont he other end basically called us liars and told us it had been delivered and that we should check again. that night i got on the phone and called and got someone in India and asked to speak to his supervisor which i could understand anymore than the first. finally they said we had to fill out a claim form for Fed-Ex and fax it back. they said it would take up to 3 - 4 weeks to get the results. i told them that this is not exceptable that they had our money and we still don't have our items. we where told to wait 48 hours to get the paperwork going and to call back for a status update. so 3 day later i call back and to find out the status of our claim and the csr couldn't find where we had made a claim. now i hot and ask to speak with a supervisor. i explain again to her and am told that she would go ahead and send out another package. i instructed her to email us as this company does not like to keep their customers informed of the status of thier orders and when or where they are shipping. so i call back in 2 more days because we haven't reiceived any email stating our package has shipped. i call again and this time am sent to the head of the customer service reps. she argues with me that there is no notation of a new shipment and that i must be mistaken. after taking a deep breath i told her that her company does not know how to treat customers and they have the worst customer service i have ever experienced in my life. so again i was told the they would ship out another packeage and this time it would go signature required for proof of delivery. that was 5 day ago and again no email confirmation that anything has shipped as per our agreement and when my wife called they flat out told her that " your husband has all the information". this is a lie because they never sent any confirmation and they only have my wifes email adress. this company has no customer service skills. the crs' are rude and if you are lucky you will get a call center in the U.S.. don't order from these people, if you do it is at your own risk.
Date Reviewed:1/20/2013Reviewed By:Carolyn
I want to thank you all for your reviews. I was watching the Luminess Air infomercial this morning. I had picked up the phone to call and place my order and thought, I will just order it online. I typed the name in my browser and thought, I'd better read a few reviews before I place my order and boy, I am so glad I did! I will never purchase the Luminess Air System, nor will I watch their infomercial ever again. Thanks so much for taking time to share your experiences.
Date Reviewed:1/17/2013Reviewed By:Lori
Just received my new pkg today. Called them that I do not want the monthly shipment since I don't wear makeup everyday. I have no choice but to pay $300 for the next 5 installments, I told them I don't need it then will return it today.They said that I will loose the $29+ shipping, so their promise of 30 days warranty is false!!! DON'T ORDER THIS, wish I had read they reviews before I signed up
Date Reviewed:1/16/2013Reviewed By:Esther
Stay away! They love to overcharge your credit card before product arrived. Say it a trial for 29.99 yet the charge you 49.99 as soon as you make the call. Next before even shipping they charge you another 59.99. It going to be over two weeks it's not hear yet. This is all suppose to be a trial period. Your account keep getting charge and you don't know what and when you are going to get And if you want to even keep. Save yourself!
Date Reviewed:12/31/2012Reviewed By:disappointed
Ordered on 12/13...somehow they sent 2 and billed me for 2 ($49.82)when I only ordered 1. Was supposed to be 30 day trial for $19.99 and then be billed...I was billed before it arrived on 12/29! Also was billed for security deposit of $59.99. Called customer service on 12/28, on hold for 45 minutes, woman could not speak english and told me to deal with it when it arrived. They had origionallly said they sent it FedEx on 12/20 but tracking number only said it was logged in but package never left them....instead they actually sent it through USPS....shady peope. Contacted American express to file dispute and went online to get RA #. Tried it and it splattered all over my bathroom mirror and sink...neeeded way more than 4 drops for the minimal coverage...Cost me $15 to send it back UPS...will likely not get my full refund as advertised under the free trial. STAY AWAY!!!
Date Reviewed:12/15/2012Reviewed By:Hernan Hernandez
Date Reviewed:11/1/2012Reviewed By:Madelynn
Well i got my 1st luminess air pro a few weeks ago. i used it probably 5 or 6 times, the next time i went to use it it did not work..the stylus was broken. How did this happen when i left it on my counter didnt even move the thing, and i cleaned it after ever use.. The compresser was still good though but I returned it.. I got my second one in the mail 3 days ago, well guess again i tried to use it today and the darn thing wont spray..well non the less i am pissed.. i was thinking on buying another stylus from a different company as my compressor still works..buyer be wear..this is a P.O.S
Date Reviewed:10/25/2012Reviewed By:Rose
When I ordered the luminess on line they took out a deposit of $62 plus $40 for the monthly trial plius warrenty. You end up spending more than $300 dollars. When I received it i was excited to use it but stopped working within 2 days. I had to put 30 drops to cover my face correctly and through out the day my face would get oily and it didnt match my skin color. I was so disappointed that I returned it right away. They lie about giving your money back they just send me the deposit and the warrenty but they keep the $40 dollars anyway. I called and told them I was going to write a bad review and they said ok like they didnt care. This makeup sucked and I hope you guys listen to the bad reviews not like I did and bought it anyway. I ended up loosing money plus paying the shipping fee.
Date Reviewed:6/3/2012Reviewed By:Laurie
I'm so glad I read these reviews first. I guess the old saying is correct....if it's too good to be true, it probably is. Thanks to each of you for your input good or bad but it seems to me buyer beware!!
Date Reviewed:5/20/2012Reviewed By:MJ
I feel silly for ordering this product. It takes 2 people to spray it on (they don't tell you that) but more importantly even when it goes on fine, when you sweat it streaks and globs all over your body. I have night sweats and it totally ruined my sheets. And they actually advertise that it is 'sweat-proof'. Keep in mind I followed their directions to the tee. I wrote 2 emails to this company (to their Tech Group and their Customer Service group) asking to talk to them about how I can avoid the sweating/globing issue and also how to remove it from my sheets. I NEVER HEARD ONE WORD FROM THIS COMPANY, NOTHING!! I then spent 30+ minutes on hold on each of the following numbers: 866-914-4148 877-749-5777 When I called the 5777 number she said she couldn't hear me and hung up (I've never had a problem with the clarity of my phone and I could hear your girl perfectly). Then I called the 4148 number and it gave me a bunch of options but before I could press any one of them it also hung up on me. This Company is HORRIBLE, their Product is HORRIBLE, and their Customer Service is HORRIBLE!! DO NOT WASTE YOUR TIME OR MONEY!!
Date Reviewed:5/15/2012Reviewed By:Colleen
First of all let me state I do like the Luminess Air system. However, Luminess will NOT let customers return any makeup products. This includes any moisturizers, sealants, anything that is applied to the face. And their products are not inexpensive. Needless to say I am so disappointed with this company! I have spent a lot of money purchasing the pump, etc. and now I feel like I am just stuck having to buy their makeup. In my opinion this is just bad business!!! I thought Luminess would stand behind their products.
Date Reviewed:3/28/2012Reviewed By:Velia
This product does not work at all. You are better off buying the cheap $5 foundation at the store. I have blemishes that i wanted covered and this make up was useless. It said to use 4-8 drops and more for coverage, i would end up using at least 20 drops and still the blemishes where visible. If i tried to add more to the blemish the makeup would not look even on my face and i looked like i had random makeup spots. I tried different shades, even practice using the wand for days, but nothing. When i called to return the product, customer service gave me a hard time and put me on hold for a long time. NOT WORTH IT, DONT WASTE YOUR TIME OR MONEY!
Date Reviewed:3/19/2012Reviewed By:kelly from fresno,ca
my boyfriend bought it for me only used it a couple of times cuz it takes time...tryed again the other day to use it and nothing comes out....air pressure works...but wand is VERY VERY easy to break..figured how to fix wand but still no makeup comes out :( glad my boyfriend bought it hehe.
Date Reviewed:3/18/2012Reviewed By:mkbrady
Guess I get to start out testing the quality of customer service right out of the gate. Hopefully I will be able to improve my rating of Luminess in short order.
Date Reviewed:2/24/2012Reviewed By:Dana
Worked great at 1st thank started to spatter on our 4th machine we love it but keeps breaking & also solution is expensive for a tiny bottle ... Is there other solutions that can be used with luminess tan ? Help
Date Reviewed:1/10/2012Reviewed By:Alli
It seems that every one who purchased it years back have better results and less problems with the stylus. I wonder Luminess is buying in mass quantity lately, but lower standard of quality in order to maintain customer demand and lower cost for the company?
Date Reviewed:1/4/2012Reviewed By:Deb
They advertise there is a 30 day Risk free trial well NO to try it actually costs at least 39.99 and shipping to return. Then you have to jump through hoops to return it. STAY FAR AWAY from this scam. And the product is VERY hard to do on yourself I spent hours trying over and over and it just looked horrible everytime I went into natural light !! Maybe it looks ok under the lights of hollywood but we live in the real world with true light !! My advise stay away and find a easier solution.
Date Reviewed:12/1/2011Reviewed By:Amanda
This has been the worst product I have ever used in my lifetime. I am on my fourth stylus. The first one stopped working, the second one tip broke off, go the replacement and it did the same thing. I am now on my fourth and it constantly sprays when on, the trigger is useless at this point but since this one still sprays the tanner, I am not going to mess with sending it back. Customer service is a nightmare. Once you talk to someone after a looooong time on hold, they hardly speak english and want to charge you more for replacement product when their poorly made product does not work. I also have had to order several refill packs because my intake cap keeps breaking and it comes with a $30 refill pack, even when I am not in need of more tanner! This has been nothing but a headache. I was so excited about this product as I am very fair skinned and feel better with a little color but save your money and spend a little more on a decent machine since you will end up spending it anyway on all the replacement parts needed within the first month of use! Poorly made, poor customer service, and FALSE ADVERTISEMENT. BUYER BEWARE!
Date Reviewed:10/7/2011Reviewed By:Karine Cummings
I am a hair and makeup artist. I now have 3 machines for myself and my stylists. I love this airbrush makeup and all my brides are amazed how great they look. To see all my beautiful makeup jobs visit [no advertising] The customer service is great.
Date Reviewed:10/6/2011Reviewed By:Sammie
like someone else said, the tip of my stylus just broke off. just literally fell off as i was putting the bottle on the stylus to tan. i called and to get a new one it is $99........almost the full price of the system itself. pretty pissed right now so be careful!!!
Date Reviewed:9/18/2011Reviewed By:Jen
I bought my Luminess Tan system 4 months ago and really liked it until the stylus end just recently broke off. I took very good care of it so I am surprised at how cheap it is. It seemed great at first though. Am calling customer service in the morning but doesn't look like I should hold my breath...
Date Reviewed:8/20/2011Reviewed By:Heather
Please do not take a chance with this product. It is too expensive to be so easily defective. I took excellent care of my Luminess Tan system but it stopped working after only 2 months. It stopped spraying. The tan only lasted 3 days when it did work and the medium gave very little color. Please do not waste your hard earned money on this worthless system. If it stops working as mine did after a few short months you are out 150.00 dollars as I am. Very upset with this company.
Date Reviewed:8/13/2011Reviewed By:Brenda
I love mine! I think every women should own one. The foundation covers excellent, the blushes and eye-shadows are gorgeous. As long as You keep system clean it works great!!! I have alot of confidence in all luminess products. so much that I joined the sister company to sell these products! anyone who knows me knows I'm very skeptical about everything, if it didn't work I wouldn't be selling it!!! have no complaints from any of my customers. have one customer who is Itlian and very tan,but has some white pigmitation right between eyes and down nose. she can not believe how good the matte foundation# 7 covers it in one coat and is very greatful for luminess and Stream cosmetics takes her less time and far less cosmetics. before she was using 3 different colors of foundation . So all you who don't believe in this product are doing something wrong. thank you, Brenda IBC # 1895 Stream cosmetics
Date Reviewed:8/12/2011Reviewed By:Beth
I love the luminess Ultra foundation. Never before have I experienced my skin looking this smooth. Was first introduced to luminess in March by a makeup artist for a wedding. I was so fascinated by airbrushing because it goes on my skin like nothing I have used before. I was a religious makeup for ever HD liquid foundation user and loved it until I saw that my skin looked creamy flawless after using luminess. I tried the matte luminess foundation and it did not work on me as well as I wanted it to. Then I tried the ultra luminess foundation and wow! Wish I could post my picture. Luminess should get a 100 star rating after what it has done for my skin! Love love love you luminess!
Date Reviewed:8/10/2011Reviewed By:cyn
This is the best makeup and makeup application system I have ever used. I have been reordering the makeup for years, as well as the airbrush moisturizer and airbrush tanning. There is simply no better way to achieve a gorgeous result. Even better, it's quick, simple and leaves a younger looking result than "mineral powders". Pooh on powders or glopping on layers by sponge or fingers. All you have to do is follow the instructions, practice a little and keep the airbrush clean. I don't look "made up" when I'm finished, I just look natural with better skin. If you have skin issues, of course it won't fix them but if you follow the application instructions and give it a fair chance you will have the best looking face that makeup can buy.
Date Reviewed:8/9/2011Reviewed By:Linda Abbott
I am really surprised at the bad reviews for this product and the company. Granted, it takes some practice to get this right, but I don't know any airbrush artist who was born with the ability to use an airbrush. I AM an airbrush artist and I had to practice. The airbrush sold is more than adequate to do what it is supposed to do and I find the makeup to be long lasting and natural. I am 67 years old and had given up on finding any makeup that didn't make me look like 90 because it always gathered in the wrinkles. Airbrushing just floats on my skin and the wrinkles disappear. I did have a problem with my brush earlier this year. I contacted customer service who, after several suggestions that didn't work, asked me to send them my brush so they could see what was wrong with it. The post office lost the brush...and the company sent me a new one to replace it. I was overwhelmed. If you call that bad customer service, I'd like to see what good customer service is. They went above and beyond what any company needed to do. So, folks, give this product a try. You need to practice to get good at it, like anything else. I now can put my makeup on with it in about 5 minutes. My skin looks great and nobody even knows I have makeup on...they just want to know how I get my skin to look so good. I do tell them because I think everyone who wants to look like they have flawless skin should be using Luminess.
Date Reviewed:8/7/2011Reviewed By:Maxie
I purchased the system approximately 5 years ago after seeing an infomercial and have been extremely happy with it! I receive the same results as is seen on TV. When I first began using the system, it felt awkward and I was somewhat discouraged, but after a couple of weeks I got the "hang of it" and it goes on flawlessly. The coverage lasts all day! I did have to call customer service after about a month, because the pin bent after cleaning it and the product wouldn't come out. Their customer service was excellent and after walking me through the cleaning process, determined that it was, indeed, bent and they sent me a replacement part with a prepaid label for return shipping of the bent pin. From time to time, the stylus does get clogged, even though I clean it after each use, but I have learned from watching some of the dvd's that if all of the equipment is placed in boiling water for 30 minutes, it gets unclogged and works perfectly, again. The only reason I am not giving Luminess 5 stars is because of the clogging issues, but I would definitely highly recommend this product to anyone.