Luminess Air
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Review
Luminess Air Brush Machine that allows you to apply cosmetics using an airbrush. It claims to be better than any other mineral and liquid foundation as it doesn’t look dry, dusty or caked.
Where to Buy
Click Here to Try Luminess for thirty days for $29.95 plus Free S&H.
Date Reviewed:2/8/2017Reviewed By:Hunter
I cant even rate this make up it was so bad... they are total scammers. I did the 30 day trial and then 15 days before my trial ended, I called to get a return number and address. They tried talking me out of it but after saying no multiple times I finally got what I called for. I sent it and months had passed and I hadn't heard anything and hadn't gotten any charges. then on January 9th I got a charge on my account, I called them and they said they never got my package. Months had passed so I didn't have my tracking number or anything. So now I have to cancel my card and its a huge hassle they've put me threw and I'm out $81 and may have a problem with collections now... DONT DO IT!!!!!
Date Reviewed:12/10/2016Reviewed By:CA FL
Thank you to everyone who wrote reviews. When I read in the terms & agreement about binding arbitration, how I am forbidden to hire my own attorney or participate in a class-action lawsuit, I needn't read any further. If I want such a product, I will find a good one and pay whatever it costs and not be obligated to a monthly payment scam.
Date Reviewed:6/8/2015Reviewed By:Dee
I'be had mine for about 3 years and absolutely LOVE IT! I've never had any issues with the machine, changing up my orders, and customer service is great!
Date Reviewed:4/2/2015Reviewed By:Michelle
Very deceptive advertising. When I had not received my product after 3 weeks I called to get my RA#, guess what, you can not ask for that if you do not have your product yet. First RED FLAG. I decided then to simply return the package when it came, because you can only get the RA# for 30 days and after that-no returns. Another RED flag. It is now April and I have FINALLY gotten ahold of a rep. on the phone---emails were not responded to---and apparently there really is no such thing as a free 30-day trial.
Date Reviewed:9/18/2014Reviewed By:Claudia
I saw the infomercial and decided to call and get more information, i.e. what the costs will be after the trial period. I specifically advised the salesman right from the beginning that I just wanted the price. The salesman was very insistent and after I told him about 5 times that I'm not ready to order and that I have to do further reaserch on their product, I had to hang-up on him. I told him that, him being so insistent, trying to sell me their product, looks suspicious and it makes things worse, and I may never order from them. So, NO! I would NEVER order from this company. If their sales system is like this, their customer service cannot be any better. That feeling was re-inforced after I read the reviews here, which I found after I hung-up the phone - thank you for posting the reviews. BTW, I saw the same or similar product in Target for less.
Date Reviewed:9/8/2014Reviewed By:Danielle St.Charles
I came close to ordering and decided it was worth checking the reviews.. I'm so glad I didn't fall victim to this scam.
Thanks to everyone who took the time to write a review on this product. Your all awesome.!!!
Bottom line is when it looks and sounds to good to be true it probably is. Follow your instincts..
Always do your homework.. it worth your time and hard earned $$$
Date Reviewed:8/9/2014Reviewed By:BetterOff
The TV ad is $19.95 or $29.95 if you upgrade to Pro. Those are $24.95 or $34.95 with tax. But that doesn't include another $300 for the normal air applicator or $350 for the so called "Pro" version. Then, if you don't like it and want to take it back, the $24.95 or $34.95 they will do everything they can not to refund. So the money back guarantee they do not stand behind. NO WAY I would try to work with them again.
Date Reviewed:6/3/2014Reviewed By:Karen M.
It seems that every time something shows up on TV that looks good, or seems like it might actually work, there is an issue with it in some way shape or form. I'm so glad I read these reviews on Luminess before I ordered it. $300 is a lot of money to spend with a company that does not care about their customers or stand behind their word. Thanks to everyone who posted...you saved me my hard earned money!
Date Reviewed:5/15/2014Reviewed By:Meeshell Rene
Since the first time my mom, sister and I had ever saw this we've wanted to try it, but none of us ever took the risk of doing so since we loved using BARE MINERALS from the get-go. So me being the night owl of the family was up very late/early and I see the commercial. "Anniversary pricing, trial for only $20 blah blah blah." So I call. Get an automated answer. Had the extra cash so why not give it a try. Get it use it for 10 minutes first using foundation, THAT SUCK!!! NO COVERAGE, WHO EVEN HAS SKIN THAT ORANGE?! So switch over to blush, and this is where it all fell apart, startrd the back bubble that it's suppose to when you clean it, and hasnt worked since!! All I get are a bunch of bubbles!!! That's suppose to happrn when you clean it!!!!! All the videos I've tried taking it apart all that extra crap, nothing works. Then they want to charge something crazy like $300. When had I known you could just go to harbor freight and get a air brush system that's heavy duty for actual artists for literally 20$!!! but on my bright side they brought my balance to $0 and I paid nothing. Which I'm happy for cause it's in the box somewhere collecting dust. Spring cleaning here soon and it'll be on it's way to the dump!!!
Date Reviewed:4/15/2014Reviewed By:TERESA
I AM SO THANKFUL I READ THE REVIEWS ON THE LUMINESS AIR !! I WAS IN THE PROCESS OF ORDERING IT WHEN I DECIDED I BETTER FIND SOME REVIEWS. SO I GOOGLED REVIEWS FOR L.A.. THANK YOU ALL FOR YOUR HONESTY!! !!!!! THATS ALL I NEED IS TO GET CAUGHT UP IN A SCAM !!! I THINK THIS SHOULD BE BANNED FROM BEING ON THE TV !!!! THEY HAVE RIPPED OFF WAY TO MANY PPL. !!! I'M JUST HAPPY I AM NOT ONE OF YOU !! I FEEL BAD FOR THE ONES THEY HAVE RIPPED OFF. GOOD LUCK TO ALL ON GETTING YOUR PROBLEM SETTLED. HOPEFULLY THEY WILL BE BANNED SOON FOR ANY FUTURE ADVERTISING !!!!!
Date Reviewed:3/25/2014Reviewed By:tina ellis
I love my luminess air brush.the people that dont like it.they just dont know how to apply it.They just have to learn how to apply the make up. I love it I would hate to think of life with out it.these people have lost there rabbit ass minds.I mean they are just plane out crazy. I have had mine for five years and they have been nothing but wonderful. my gun messed up once and they sent me a new one.no questions asked and sent a return box for the one i probley messed up myself. it wasnt there fault at all.you people must have been rude and nasty when you called. you must have started out raisen hell.just because yal are not talented enough to put it on.yal probley didnt want it to begain with.or couldnt afford it.well if yal would have tried just a little bit harder and gave yourself a chance to experance the greatness of this wonderful make up you might find your self appoligising for being so stupid and rude to these nice people.they have been nothing but nice and kind to me and the servise has been out of this world.maybe yal should try a different approach. like being polite
Date Reviewed:3/7/2014Reviewed By:Rosey
They're inconsistent with what they tell you. Very poor customer service and management. Once they suck your money in, they will not refund it! Be very alert, their online do not tell you how much you will be charged! In my opinions, it's a cheating organization! Ignore their ads!
Date Reviewed:2/28/2014Reviewed By:michelle
Horrible customer service! Read the fine print! Such a scam!! Took 3 weeks to even get the product. Paid for Fedex but it came in my mailbox?????. Before I even received the product they had charged me another $70 as the down payment for future shipments.
When I called customer service they said I had less than 7 days left to try it and return the product in 'new' condition....Even then I still wouldnt receive my initial refund!!!! Thought thats what a 30 day trial meant but Ive learned my lesson!!!!
That being said the product is just OK. Nothing spectacular and the medium shades are on the dark side
Date Reviewed:2/9/2014Reviewed By:Linda
After ordering the product from a TV infomercial, I tried it and it felt like glue on my face - horrible. I called two days later than the 30 days and they would not refund my money. I spoke to supervisors, and called a few times pleading with them. They are the coldest, rudest people I ever spoke with. I can't believe I am giving them $400.00 of my hard earned money. I feel like I was robbed. There should be a way to take them to court for this. I am so disgusted with them - and myself for falling for this scam.
Date Reviewed:1/17/2014Reviewed By:Hlp5411
Normally I would have given them a 4 star. As I continue to do business w them I dislike them more with each call. I tried there product back in April of 2012 after turning 40. It is fantastic ! There is a learning curve for sure. It is a little pricy but worth it. I also use there tanning product with is great gives me a little extra color year round.
My issue is that Every time I place an order there seems to be an issue...from foundation color, they need some quality control. & The customer service reps are generally rude and Not helpful. They sent me a # 1 foundation to "tone down the orange color" when mixed together. More often then not Shipping is a joke. I am now 3 WEEKS waiting still for my order placed Dec 24th. I was hoping to see it by NewYears...that did not happen. I have called serval times to try to expedite shipping was told my order had already left warehouse checked a week later still sitting at there facility in Tx. They assigned a FedEx # to the package and then let it sit. Unless u pay to expedite shipping which I would when placing the order thru their club except it does not always give u the option for the 5.99 upgraded shipping cost for make up order online. Have had my order sit for up to 10 days before leaving their warehouse. The Customer service reps are unbelievably unhelpful or empathic when it comes to you needing anything from them. They show you they clearly have no pride in their work even appreciate the they have jobs on an economy like ours. It is frustrating to deal with them period. I thought over time it would get better, it has only gotten worse.
It really is sad to see a company being ran into the ground because it appears they one only line there cate about is there own bottom line. We apprantly are just $$$ to them.
As I see from other reviews.
Date Reviewed:11/22/2013Reviewed By:Ann
I misunderstood the obligation of the 30 day trial, and they have charged me $180 so far. I called them to return their products as I never opened the package and they told me it is nonrefundable! This company has zero integrity. Don't get caught in their high cost trap. They take advantage of the hectic lifestyles of today and choke the customer out of tooooo much money. They say I owe another $179. I would NEVER willingly agree to spend that much on my face. Nearly$400! Its not worth it.
Date Reviewed:10/15/2013Reviewed By:Tama
I love this product!!! Make-up goes on fast and easy. It took a little learning how to use but once I got the hang of it I could not be happier with the results.
I am planning on purchasing more of the make-up products in the near future.
Date Reviewed:3/30/2013Reviewed By:Lynn S.
I purchased a Luminess Air Brush for Make up application. I tried it a few days after receiving it. I am 60 years old, the makeup system highlighted my wrinkles. I looked terrible! I called to return the unit and makeup. They said I did not qualify for the 30 day return that I was told I would get when I called to order this product. I am in the process of contacting my local TV news station to report the very shady practices Luminess Air is using. I hope they will do a report on this company that uses unethical business practices. I am now out $99.00. DO NOT BUY FROM LUMINESS AIR!
Date Reviewed:3/20/2013Reviewed By:chris
Another foreign company taking advantage of stupid US peeps. So glad I read reviews and saved my hard earned money.
Date Reviewed:3/16/2013Reviewed By:Cathy
They advertise their $19.95 anniversary special with free shipping, then the recording (no live customer service) mentions 5 easy payments of $59.95 each to follow. They are deceiving on their infomercial, they don't tel what the actual cost is ($300+). Ladies BEWARE, shop somewhere else.
Date Reviewed:3/11/2013Reviewed By:Jannan
I wann purchase this product bit from seeing all these negative reviews I am hesitate.. Are the good reviews actually from real users or is it from the company to make them look good?
Date Reviewed:3/8/2013Reviewed By:Deb
I saw the advertising tonight, and thought "what's $29?" So I called the number to order the device. When I called, there was not operator, just a recording which said something about an aniversary sale and that the air brush was now $19. I thought "great!" But right after the recording told me about the sale, that there was a quick sentence that mentioned something about 5 or so further payments of, I think, $29. I stayed on the line a bit longer, until the recording (I still had not spoken to anyone) told me my address, and I was on a cell phone. I stayed on the phone a bit longer, but then realized that I propbaly was going to get stuck with additional payments-- for what I could not tell. And, they knew where I lived!!! from my cell phone. So I hung up. Gald I checked on line. I may buy an
airbrush, but not from this company.
Date Reviewed:2/17/2013Reviewed By:Renee
I never read so many complaints about the LuminessAir system. Thanks ladies, Now I can forget about buying it!
Date Reviewed:1/28/2013Reviewed By:michael smith
My wife purchased some polishes on the first of January. by the 14th we still did not have our product. my wife called and they sadi it had been delivered that day. we told them that it had not been delivered and the customer service rep ont he other end basically called us liars and told us it had been delivered and that we should check again. that night i got on the phone and called and got someone in India and asked to speak to his supervisor which i could understand anymore than the first. finally they said we had to fill out a claim form for Fed-Ex and fax it back. they said it would take up to 3 - 4 weeks to get the results. i told them that this is not exceptable that they had our money and we still don't have our items. we where told to wait 48 hours to get the paperwork going and to call back for a status update. so 3 day later i call back and to find out the status of our claim and the csr couldn't find where we had made a claim. now i hot and ask to speak with a supervisor. i explain again to her and am told that she would go ahead and send out another package. i instructed her to email us as this company does not like to keep their customers informed of the status of thier orders and when or where they are shipping. so i call back in 2 more days because we haven't reiceived any email stating our package has shipped. i call again and this time am sent to the head of the customer service reps. she argues with me that there is no notation of a new shipment and that i must be mistaken. after taking a deep breath i told her that her company does not know how to treat customers and they have the worst customer service i have ever experienced in my life. so again i was told the they would ship out another packeage and this time it would go signature required for proof of delivery. that was 5 day ago and again no email confirmation that anything has shipped as per our agreement and when my wife called they flat out told her that " your husband has all the information". this is a lie because they never sent any confirmation and they only have my wifes email adress. this company has no customer service skills. the crs' are rude and if you are lucky you will get a call center in the U.S.. don't order from these people, if you do it is at your own risk.
Date Reviewed:1/20/2013Reviewed By:Carolyn
I want to thank you all for your reviews. I was watching the Luminess Air infomercial this morning. I had picked up the phone to call and place my order and thought, I will just order it online. I typed the name in my browser and thought, I'd better read a few reviews before I place my order and boy, I am so glad I did! I will never purchase the Luminess Air System, nor will I watch their infomercial ever again. Thanks so much for taking time to share your experiences.
Date Reviewed:1/17/2013Reviewed By:Lori
Just received my new pkg today. Called them that I do not want the monthly shipment since I don't wear makeup everyday. I have no choice but to pay $300 for the next 5 installments, I told them I don't need it then will return it today.They said that I will loose the $29+ shipping, so their promise of 30 days warranty is false!!! DON'T ORDER THIS, wish I had read they reviews before I signed up
Date Reviewed:1/16/2013Reviewed By:Esther
Stay away! They love to overcharge your credit card before product arrived. Say it a trial for 29.99 yet the charge you 49.99 as soon as you make the call. Next before even shipping they charge you another 59.99. It going to be over two weeks it's not hear yet. This is all suppose to be a trial period. Your account keep getting charge and you don't know what and when you are going to get And if you want to even keep. Save yourself!
Date Reviewed:12/31/2012Reviewed By:disappointed
Ordered on 12/13...somehow they sent 2 and billed me for 2 ($49.82)when I only ordered 1. Was supposed to be 30 day trial for $19.99 and then be billed...I was billed before it arrived on 12/29! Also was billed for security deposit of $59.99. Called customer service on 12/28, on hold for 45 minutes, woman could not speak english and told me to deal with it when it arrived. They had origionallly said they sent it FedEx on 12/20 but tracking number only said it was logged in but package never left them....instead they actually sent it through USPS....shady peope. Contacted American express to file dispute and went online to get RA #. Tried it and it splattered all over my bathroom mirror and sink...neeeded way more than 4 drops for the minimal coverage...Cost me $15 to send it back UPS...will likely not get my full refund as advertised under the free trial. STAY AWAY!!!
Date Reviewed:12/15/2012Reviewed By:Hernan Hernandez
Date Reviewed:11/1/2012Reviewed By:Madelynn
Well i got my 1st luminess air pro a few weeks ago. i used it probably 5 or 6 times, the next time i went to use it it did not work..the stylus was broken. How did this happen when i left it on my counter didnt even move the thing, and i cleaned it after ever use.. The compresser was still good though but I returned it.. I got my second one in the mail 3 days ago, well guess again i tried to use it today and the darn thing wont spray..well non the less i am pissed.. i was thinking on buying another stylus from a different company as my compressor still works..buyer be wear..this is a P.O.S
Date Reviewed:10/25/2012Reviewed By:Rose
When I ordered the luminess on line they took out a deposit of $62 plus $40 for the monthly trial plius warrenty. You end up spending more than $300 dollars. When I received it i was excited to use it but stopped working within 2 days. I had to put 30 drops to cover my face correctly and through out the day my face would get oily and it didnt match my skin color. I was so disappointed that I returned it right away. They lie about giving your money back they just send me the deposit and the warrenty but they keep the $40 dollars anyway. I called and told them I was going to write a bad review and they said ok like they didnt care. This makeup sucked and I hope you guys listen to the bad reviews not like I did and bought it anyway. I ended up loosing money plus paying the shipping fee.
Date Reviewed:6/3/2012Reviewed By:Laurie
I'm so glad I read these reviews first. I guess the old saying is correct....if it's too good to be true, it probably is. Thanks to each of you for your input good or bad but it seems to me buyer beware!!
Date Reviewed:5/20/2012Reviewed By:MJ
I feel silly for ordering this product. It takes 2 people to spray it on (they don't tell you that) but more importantly even when it goes on fine, when you sweat it streaks and globs all over your body. I have night sweats and it totally ruined my sheets. And they actually advertise that it is 'sweat-proof'. Keep in mind I followed their directions to the tee. I wrote 2 emails to this company (to their Tech Group and their Customer Service group) asking to talk to them about how I can avoid the sweating/globing issue and also how to remove it from my sheets. I NEVER HEARD ONE WORD FROM THIS COMPANY, NOTHING!! I then spent 30+ minutes on hold on each of the following numbers: 866-914-4148 877-749-5777 When I called the 5777 number she said she couldn't hear me and hung up (I've never had a problem with the clarity of my phone and I could hear your girl perfectly). Then I called the 4148 number and it gave me a bunch of options but before I could press any one of them it also hung up on me. This Company is HORRIBLE, their Product is HORRIBLE, and their Customer Service is HORRIBLE!! DO NOT WASTE YOUR TIME OR MONEY!!
Date Reviewed:5/15/2012Reviewed By:Colleen
First of all let me state I do like the Luminess Air system. However, Luminess will NOT let customers return any makeup products. This includes any moisturizers, sealants, anything that is applied to the face. And their products are not inexpensive. Needless to say I am so disappointed with this company! I have spent a lot of money purchasing the pump, etc. and now I feel like I am just stuck having to buy their makeup. In my opinion this is just bad business!!! I thought Luminess would stand behind their products.
Date Reviewed:3/28/2012Reviewed By:Velia
This product does not work at all. You are better off buying the cheap $5 foundation at the store. I have blemishes that i wanted covered and this make up was useless. It said to use 4-8 drops and more for coverage, i would end up using at least 20 drops and still the blemishes where visible. If i tried to add more to the blemish the makeup would not look even on my face and i looked like i had random makeup spots. I tried different shades, even practice using the wand for days, but nothing. When i called to return the product, customer service gave me a hard time and put me on hold for a long time. NOT WORTH IT, DONT WASTE YOUR TIME OR MONEY!
Date Reviewed:3/19/2012Reviewed By:kelly from fresno,ca
my boyfriend bought it for me only used it a couple of times cuz it takes time...tryed again the other day to use it and nothing comes out....air pressure works...but wand is VERY VERY easy to break..figured how to fix wand but still no makeup comes out :( glad my boyfriend bought it hehe.
Date Reviewed:3/18/2012Reviewed By:mkbrady
Guess I get to start out testing the quality of customer service right out of the gate. Hopefully I will be able to improve my rating of Luminess in short order.
Date Reviewed:2/24/2012Reviewed By:Dana
Worked great at 1st thank started to spatter on our 4th machine we love it but keeps breaking & also solution is expensive for a tiny bottle ... Is there other solutions that can be used with luminess tan ? Help
Date Reviewed:1/10/2012Reviewed By:Alli
It seems that every one who purchased it years back have better results and less problems with the stylus. I wonder Luminess is buying in mass quantity lately, but lower standard of quality in order to maintain customer demand and lower cost for the company?
Date Reviewed:1/4/2012Reviewed By:Deb
They advertise there is a 30 day Risk free trial well NO to try it actually costs at least 39.99 and shipping to return. Then you have to jump through hoops to return it. STAY FAR AWAY from this scam. And the product is VERY hard to do on yourself I spent hours trying over and over and it just looked horrible everytime I went into natural light !! Maybe it looks ok under the lights of hollywood but we live in the real world with true light !! My advise stay away and find a easier solution.
Date Reviewed:12/1/2011Reviewed By:Amanda
This has been the worst product I have ever used in my lifetime. I am on my fourth stylus. The first one stopped working, the second one tip broke off, go the replacement and it did the same thing. I am now on my fourth and it constantly sprays when on, the trigger is useless at this point but since this one still sprays the tanner, I am not going to mess with sending it back. Customer service is a nightmare. Once you talk to someone after a looooong time on hold, they hardly speak english and want to charge you more for replacement product when their poorly made product does not work. I also have had to order several refill packs because my intake cap keeps breaking and it comes with a $30 refill pack, even when I am not in need of more tanner! This has been nothing but a headache. I was so excited about this product as I am very fair skinned and feel better with a little color but save your money and spend a little more on a decent machine since you will end up spending it anyway on all the replacement parts needed within the first month of use! Poorly made, poor customer service, and FALSE ADVERTISEMENT. BUYER BEWARE!
Date Reviewed:10/7/2011Reviewed By:Karine Cummings
I am a hair and makeup artist. I now have 3 machines for myself and my stylists. I love this airbrush makeup and all my brides are amazed how great they look. To see all my beautiful makeup jobs visit [no advertising] The customer service is great.
Date Reviewed:10/6/2011Reviewed By:Sammie
like someone else said, the tip of my stylus just broke off. just literally fell off as i was putting the bottle on the stylus to tan. i called and to get a new one it is $99........almost the full price of the system itself. pretty pissed right now so be careful!!!
Date Reviewed:9/18/2011Reviewed By:Jen
I bought my Luminess Tan system 4 months ago and really liked it until the stylus end just recently broke off. I took very good care of it so I am surprised at how cheap it is. It seemed great at first though. Am calling customer service in the morning but doesn't look like I should hold my breath...
Date Reviewed:8/20/2011Reviewed By:Heather
Please do not take a chance with this product. It is too expensive to be so easily defective. I took excellent care of my Luminess Tan system but it stopped working after only 2 months. It stopped spraying. The tan only lasted 3 days when it did work and the medium gave very little color. Please do not waste your hard earned money on this worthless system. If it stops working as mine did after a few short months you are out 150.00 dollars as I am. Very upset with this company.
Date Reviewed:8/13/2011Reviewed By:Brenda
I love mine! I think every women should own one. The foundation covers excellent, the blushes and eye-shadows are gorgeous. As long as You keep system clean it works great!!! I have alot of confidence in all luminess products. so much that I joined the sister company to sell these products! anyone who knows me knows I'm very skeptical about everything, if it didn't work I wouldn't be selling it!!! have no complaints from any of my customers. have one customer who is Itlian and very tan,but has some white pigmitation right between eyes and down nose. she can not believe how good the matte foundation# 7 covers it in one coat and is very greatful for luminess and Stream cosmetics takes her less time and far less cosmetics. before she was using 3 different colors of foundation . So all you who don't believe in this product are doing something wrong. thank you, Brenda IBC # 1895 Stream cosmetics
Date Reviewed:8/12/2011Reviewed By:Beth
I love the luminess Ultra foundation. Never before have I experienced my skin looking this smooth. Was first introduced to luminess in March by a makeup artist for a wedding. I was so fascinated by airbrushing because it goes on my skin like nothing I have used before. I was a religious makeup for ever HD liquid foundation user and loved it until I saw that my skin looked creamy flawless after using luminess. I tried the matte luminess foundation and it did not work on me as well as I wanted it to. Then I tried the ultra luminess foundation and wow! Wish I could post my picture. Luminess should get a 100 star rating after what it has done for my skin! Love love love you luminess!
Date Reviewed:8/10/2011Reviewed By:cyn
This is the best makeup and makeup application system I have ever used. I have been reordering the makeup for years, as well as the airbrush moisturizer and airbrush tanning. There is simply no better way to achieve a gorgeous result. Even better, it's quick, simple and leaves a younger looking result than "mineral powders". Pooh on powders or glopping on layers by sponge or fingers. All you have to do is follow the instructions, practice a little and keep the airbrush clean. I don't look "made up" when I'm finished, I just look natural with better skin. If you have skin issues, of course it won't fix them but if you follow the application instructions and give it a fair chance you will have the best looking face that makeup can buy.
Date Reviewed:8/9/2011Reviewed By:Linda Abbott
I am really surprised at the bad reviews for this product and the company. Granted, it takes some practice to get this right, but I don't know any airbrush artist who was born with the ability to use an airbrush. I AM an airbrush artist and I had to practice. The airbrush sold is more than adequate to do what it is supposed to do and I find the makeup to be long lasting and natural. I am 67 years old and had given up on finding any makeup that didn't make me look like 90 because it always gathered in the wrinkles. Airbrushing just floats on my skin and the wrinkles disappear. I did have a problem with my brush earlier this year. I contacted customer service who, after several suggestions that didn't work, asked me to send them my brush so they could see what was wrong with it. The post office lost the brush...and the company sent me a new one to replace it. I was overwhelmed. If you call that bad customer service, I'd like to see what good customer service is. They went above and beyond what any company needed to do. So, folks, give this product a try. You need to practice to get good at it, like anything else. I now can put my makeup on with it in about 5 minutes. My skin looks great and nobody even knows I have makeup on...they just want to know how I get my skin to look so good. I do tell them because I think everyone who wants to look like they have flawless skin should be using Luminess.
Date Reviewed:8/7/2011Reviewed By:Maxie
I purchased the system approximately 5 years ago after seeing an infomercial and have been extremely happy with it! I receive the same results as is seen on TV. When I first began using the system, it felt awkward and I was somewhat discouraged, but after a couple of weeks I got the "hang of it" and it goes on flawlessly. The coverage lasts all day! I did have to call customer service after about a month, because the pin bent after cleaning it and the product wouldn't come out. Their customer service was excellent and after walking me through the cleaning process, determined that it was, indeed, bent and they sent me a replacement part with a prepaid label for return shipping of the bent pin. From time to time, the stylus does get clogged, even though I clean it after each use, but I have learned from watching some of the dvd's that if all of the equipment is placed in boiling water for 30 minutes, it gets unclogged and works perfectly, again. The only reason I am not giving Luminess 5 stars is because of the clogging issues, but I would definitely highly recommend this product to anyone.
Date Reviewed:8/3/2011Reviewed By:Sherry Gasaway
I have had this system for over three years and love it so much that I bought another system to keep in my motorhome (did not want to take chance of getting away without it) My contact with customer service has always been good. Have told others about this system.
Date Reviewed:8/3/2011Reviewed By:Emily
My husband bought me my Luminess system as a birthday gift after I saw it on the infomercial late. I had been airbrushed for my wedding and loved the flawless finish and staying power. Let me begin by saying that this system (or any airbrush system) is an investment, but it is well worth it. I alternate between the ultra and matte foundations depending on what sort of staying power I need that day (they also offer a satin finish, but with oily skin, that is out of the question for me). The makeup is expensive, but I only use 5 drops of foundation per use, so the 0.55 ounce bottle of foundation lasts me approximately 2 months (using it 7 days a week). I come in close to my face to “spot conceal” any problems such as blemishes and then I apply sheer layers onto my face for a beautiful finish. If you use a light hand, keep the stylus away from your face and constantly move your hand in circular motions, you should get a flawless, long lasting makeup application. If you apply the makeup too heavily or do not shake the bottle well enough beforehand, it can turn out shiny, cakey and melt away quickly. The other thing to keep in mind is that the stylus is a very mechanical device. You can’t neglect cleaning it and expect it to work well. I make sure to clean out the makeup cup and tip of the stylus (by back bubbling, spraying out solution until it runs clear & wiping with a q-tip) after each use. Each week I also take the needle out of the stylus and wipe off any dried makeup. You are also supposed to soak it in hot water for 30 minutes for a deep cleaning once every 1-2 months. The daily cleaning only takes a minute and is worth it to keep my stylus working well. For people who say there is barely any color and you can barely see it…that is the point of airbrushing. It is supposed to look like your skin, just without the imperfections. Also, I have contacted customer service a couple of times with questions regarding products/orders and I have found them to be extremely helpful with very fast response times (with emails). They have a facebook fan page and they are great at responding quickly to questions there. As a disclaimer, I have not tried to return anything, so I don’t know how they handle that. I also did not do the 30 trial because I didn’t anticipate returning it. I think my biggest complaint is that I have not been able to find any of the makeup in local stores, so everything has to be purchased online (although I have read that some Ulta stores carry it in store but my local store does not yet have this). Overall, it’s a fantastic product if you’re willing to take care of it and apply the makeup correctly.
Date Reviewed:7/29/2011Reviewed By:Lin
Unbelievable! I ordered my system on 7/16 and shipping was free as I met the minimum. Their email stated that ground shippping takes 7-10 business days. Today is 7/29 - the 10th business day and realizing I never received an email confirming shipping I called customer service only to be told that yes, my credit card was charged on the 16th and the product shipped TODAY the 29th!!! What??!!! I expect my order to go out within a day or so of ordering unless its on a weekend, but to take 2 wks before you ship ..... shouldn't that be disclosed some time during the transaction or at least at the time of check out? Or if the order is delayed for one reason or another why not let the customer know? .... Not sure I even want the darn thing.....and after reading some of the reviews not thrilled to deal with customer service in trying to return it.... I can only hope that the product is well worth the deceitful, unknown shipping rules. What else aren't they disclosing?
Date Reviewed:7/28/2011Reviewed By:Ms. Carley Sullen
I was a deer caught in headlights with the infomercial. Everyone was smiling at me and telling me that my blemishes and sun damage were gone in seconds! The best advice I can give anyone on here is to thoroughly understand that it is easy to prey on the innocent consumer in their homes with very good infomercial marketing. I bought this product, hoping to cover up acne scaring which has affected me since childhood. Unfortunately, my airbrush never worked and when I called customer service they charge you to return the product, ship the product, and for the "free trial". I don't understand how companies like these gain legit commercial time slots on major tv stations and are able to scam as many people as they do without facing serious legal consequences. Please think twice before giving your credit card over to the late night infomercials.
Date Reviewed:7/20/2011Reviewed By:Amy Chomyszak
I have the Luminess Pro and I love it. I don't think I'll ever go back to normal foundation. I've had my stylus clog up a few times, but once I cleaned it out, it was back to new. You have to thoroughly clean it for best results. Being able to mix foundations to fit my skin correctly also helps.
Date Reviewed:7/20/2011Reviewed By:paola
just received it today.. i used it twice to try and on the second time the stylus stopped working on me!!!i am sooo pissed right now i won't recomended this product to anybody
Date Reviewed:6/4/2011Reviewed By:Maryetta
Have had mine for a few years and it's been a Godsend, as I'm very nearsighted and had to use a lighted makeup mirror to apply makeup and also had to find a place to plug it in and sit down. I saw the infomercial for Luminess Air late one night and knew right away it had to be my answer to a longtime problem. I don't wear makeup everyday, as I'm a homemaker, but when I wear it, I can do it in a snap and wouldn't be without my airbrush makeup system !!! If I can use it, anyone can ! I can apply my makeup in the bathroom mirror, without my glasses and do a great job, without bending over the counter. Love, love, love it !!!!
Date Reviewed:6/4/2011Reviewed By:Maryetta
I definitely agree with Melissa S. It feels awkward at first, as all new things do, but I kept at it and now it's a breeze to use. I don't mind putting on my makeup anymore. I never have to throw anything away, I use it til it's gone, my fingers never touch my face or the makeup bottle tip, so it's much healthier. I have very dry skin and I use the moisturizer, then I add my favorite hand cream over that, then I add the lightest color foundation (Matte) first, then keep layering the next color up and if I need more coverage, I add the next darker coverage until it's the way I want it, depending on the season. Lighter for winter and darker for summer. I clean my airbrush system between colors and after I'm finished, so it's ready for the next time. Mine is just as wonderful today as it was the day I got it several years ago. I would rather pay the price for this system and have it make applying my makeup fun, than to buy any of the pore clogging stuff you get in stores. I can sweat in my airbrush makeup and all I do is take a tissue and dab my face and it looks like it did before I started to sweat. You can't swipe a tissue across any foundation and expect it to stay, you have to dab, not wipe. I give this system a two thumbs up !!!!!
Date Reviewed:6/1/2011Reviewed By:Donna
I purchased Luminess Air Brush approximately 6 months ago after watching this item on TV. I received the Air Brush and it took me about 5 mths before I would use it. Once I started using this I will never use anything else it is the best item I have purchased. This item is great.
Date Reviewed:5/31/2011Reviewed By:California
I'm an Esthetician/Makeup Artist and was quite thrilled to get my Luminess Pro in the mail, after doing much research of different products. I do have to say that the compressor and stylus work pretty well, as I do have the pro which has 3 functions. I am not too crazy about the makeup though. I found that it accentuates my fine lines and feels a little too heavy on my face and no, I didn't apply too much. My face felt too dry and I naturally have oily skin. On top of that, if you put on blush and accidentally apply too much, you can't rub it off because it'll cause a big pink mess on your face and have to wash your face completely and do it again. Another thing, the makeup requires quite a few drops, more than 3 or 4 unless you want coverage that you can't really see. I also made the mistake one time to tear up while I was doing a speech at an event and I had tear streaks down my face that I couldn't remove except for washing all my makeup off.. was quite embarrassing to say the least! So after all this, I thought of asking Luminess if I could use any other airbrush makeup with the system and they said that this is the only makeup that will work with it. So I go and buy different makeup, water based ONLY, and found the most perfect makeup that is light and feels so good on my face. I only use a few drops and isn't as expensive as Luminess makeup, to my delight! I tried Dinair, Temptu and this other one and found the first one to be the best in makeup quality. So all in all, I do like the Luminess machine, I do like their eye colors but not so much the other makeup. Because you always have to restock your makeup, I think my purchase was ok because I can just order the other makeup and use it with the machine. All my clients seem to love the airbrush look and am happy to offer it to them...but with different makeup than the Luminess makeup. As far as the customer service, I never had any issues with them.. but I never had to deal with them either. Hope this review helps!
Date Reviewed:3/29/2011Reviewed By:Melissa S.
I have had my system just a bit over 3 years now without a single issue. At 42 my skin in unevenly toned, it's inconsistently dry/oily depending on season and I also battle adult acne. Before making the switch to Luminess I used a crushed mineral powder that was mail order. I was never happy with the results... While this system is a bit pricey I think it's totally worth it. For those that use higher end cosmetics the price for the make up here is still cheaper. I use my system about 5 times a week, I have the larger bottles shipped and only require refills about 3 times a year. In the summer I use the Matte finish to help with oily skin and the winter Satin is used to help with the dry skin. I do not use their moisturizer/primer, I use my normal face lotion and never had an issue. As with all new make up you have to trial different shades to find what works for you. The shades sent in my initial package were a help and a starting place and IF your creative you can use the wrong shade for other things....base for eye makeup or contour for blush.. If you join the "club" you get cheaper prices and and you have to do is make a phone call PRIOR to shipment to delay your order if you are not ready to receive it. It seems that many bad review here are people looking for a CHEAP makeup system. I have had to call customer services only 2 times with an issue which was MY FAULT and was promptly and effectively serviced. For those disgruntled about the "rental" fee....what you eat if you return it....if you have bought anything high end lately through the mail this is not uncommon..Everyone also had to understand that you need to learn to use it......its not hard but you need to get a feel for it. Most people do not turn over their make up on a regular basis...they use it until it's gone....ITS A BACTERIAL BREEDING GROUND! Same for the brushes used....Who thinks about cleaning their make up brushes weekly? This system has none of that, and you don't throw unused make up out wasting money. I get great coverage with a total of 8 drops.. 4 for a lighter color for redness and 4 for the next shade up as a base.....its light, I don't feel like its caked on and I don't get those nasty powder cake lines. I have even started using it for my eye shadow. I get compliments on a regular basis about my make up and how natural it looks....( those that see me without makeup are surprised to know that I am that unevenly toned and can fix it without looking like some drag queen) I have even worn it during some sweaty workouts at the gym because I forgot to wash my face prior and it didn't run down my face...As with anything most people DO NOT read fine print when something is delivered. SHAME on those who do not read or ask questions when ordering- if your going to spend that kind of money do your homework. I have to wonder about all the BAD reviews....maybe people who work for competing company to sabotage? I see it all the time with out of country vacation resorts....aweful reviews and when I got there NOT ONE NEGATIVE point was validated, they are out out there by competing resorts.
Date Reviewed:3/28/2011Reviewed By:Emily
I bought this product online after hearing about it from a friend. At first it was a total 180 from my normal makeup routine, but after using it for a week I automatically felt confident with this new way of applying my makeup. It really does give me that seamless coverage in less than 5 minutes! Totally love this, and would definitely recommend this to anyone who has skin issues they wish to conceal.
Date Reviewed:3/27/2011Reviewed By:Sarah
My husband bought me a Luminess system for Christmas this past year ( he is not hinting anything-I had it on my list!) and I have loved it! It is fast, provides even coverage, and stays on all day. It is so portable that I even took it with me on my holiday to Mexico! I unfortunately burned myself in an unsightly uneven pattern on my shoulders, so before heading out to our formal dinners I would use it to even out my burn. It was AMAZING!! I love my Luminess! I use it every day and will continue to do so:)
Date Reviewed:3/27/2011Reviewed By:Maureen
I was first introduced to Luminous Air about 6 months ago while having a professional make-up application. I was impressed with how light it felt and even more impressed when I saw how it looked. I purchased the system the next week. The product was delivered promptly and I've been using it every day since. I love it! It is very easy to use and the coverage is amazing from blemishes to sunburn. I'll never use any other foundation again.
Date Reviewed:3/24/2011Reviewed By:kristen
I just tried Luminess Air and I loved it. I am a frequent tanner but would like to stop since it is terrible for your skin but I love being dark. I bought the Luminess Tan and added the makeup kit to it. It was definitely expensive but the results are awesome. The only complaint I have is that the I got the matte foundation and it doesn't matte as much as I'd like but that is nothing I can fix with a little powder! I would definitely recommend buying either the tan or makeup kit.
Date Reviewed:3/15/2011Reviewed By:laura
I purchased in fall 2010 and have had nothing but trouble. The lever breaks every week, the make-up sprays in clumps even with regular cleaning. It is clearly cheaply made and over priced. The company makes it nearly impossible to return even under warranty. Save yourself some trouble and steer clear of the Luminess brand.
Date Reviewed:3/15/2011Reviewed By:Takoma
I bought the Luminess air and have had nothing but trouble (expensive trouble). I wished I had read the negative reviews before purchase. Take it from me, thumbs down!
Date Reviewed:3/6/2011Reviewed By:Paula
If it wasn't for all of the bad reviews I would have been suckered into buying the luminess make-up/tan products. I have to admit, I was a few minutes from purchasing the luminess products when I decided to check out some of the reviews as these products are not that cheap. I have to admit, there are too many bad reviews out there. I understand that all products don't work for everyone however, when you get a lot of people complaining about the same issue, kind of makes you think that indeed there may be a problem with the product/customer service. I am going to hold back from ordering as I am not willing to run the risk of being hassled if I decide to return the product if it does not work for me. It's better to learn from others than learn from own experience.
Date Reviewed:3/6/2011Reviewed By:Tiffany
I was up late last night watching tv & came across the luminess infomercial, I was convinced & excited to buy it the next morning. But, before ordering I thought I'd do some research on the internet & was very disappointed to come across SO many negative reviews (possibly more than positive one's). I wouldn't mind paying that much money for make-up that looks good bad after these bad reviews I don't think I want to take any chances. I think I will stick to mineral make-up & am glad to have checked out reviews before buying. These reviews have convinced me & possibly lots of people out there not to buy this produce. I mainly don't like the bad customer service reviews.
Date Reviewed:1/29/2011Reviewed By:Michelle
Because of the many nagative reviews I will not ever purchase this product. When watching the informercial, watch for the tricky camera angles. They never show the women completely putting on the make up from start to finish, they only give the illustion of it. Watch very closely, and you will see the tricks they use. Scammer are really the lowest form of a human being.
Date Reviewed:1/24/2011Reviewed By:UNHAPPY CUSTOMER
Machine does not work properly. Still have to pay $29.95 trial fee, shipping & handling, and shipping and handling to return. SO, out $47.45 before I even pay to ship it back to them. AND IT DOESN'T WORK! I could see if I just wasn't happy with it. TRY ANOTHER COMPANY'S PRODUCT!! Make sure you read their guarantee & terms and conditions and you will see.
Date Reviewed:12/18/2010Reviewed By:bianca bianco
I literally just bought this product a week and a half ago...The makeup works great if you apply it correctly...however what they do not tell you is that after you use your machine 5 times the stylus stops working....Then you are expected to pay 99 dollars for a new stylus...that's half of what the whole thing costs...I wouldn't recommend buying this product unless you don't mind buying replacement parts every week!
Date Reviewed:12/15/2010Reviewed By:Cathy
This is re to Katrecia and her post. If you have never used the product why are you giving it a star and reviewing it. Reviews are for people who have used the product. Also your info is wrong, Luminess costs more than Dinair. Go to each website and check out the prices so you don't give people wrong info.
Date Reviewed:12/5/2010Reviewed By:Katrecia
I would like to incorporate the saying "you get what you pay for" into this forum. upon reading many reviews like the ones posted here, i have decided not to purchase the luminess. i have decided that maybe it is not a good product, maybe. however you ladies out there looking for an airbrush product should not necessarily go searching for something high priced but do not buy a product for 1/5 of its value either. you will recieve 1/5 of the quality. i feel awful for you all that experienced such difficulty with this company. i am grateful for your reviews. however there are products, such as dinair, that have recieved much better reviews (almost none negative). although the cost is higher, much higher, i think it would be better than luminess. "you get what you pay for"
Date Reviewed:10/31/2010Reviewed By:Barbara Carter
My girlfriend in New York told me about Luminess last summer and I always wanted to try it. She has been using it since 2007 or 2008 and loves it! I live in Texas and have hated wearing foundation all my life and the humidity just complicates matters further. And NYC can get very humid in the summers... Ok, I am in love! The reality is that I am wearing so little product to help even out sun damage my issues around my eyes. I do have to say that follow the instructions before using it or you will probably end up applying the product incorrectly. And the secret that no one is really talking about really is to apply luminess on very lightly with a light hand to get the coverage right without having to look of having makeup on. I really like this product and have to give Luminess Kudos! Some of the other reviews have mentioned problems with customer service and I experience no such issues. I love speaking to Candice as she gives me wonderful tips on using the bronzer. I am giving it a 4 out of 5 star only because I wish that I could buy refills at the store close to me instead of over the net. Candice did tell me about how they are rolling-out over the next few months in the Ulta stores.
Date Reviewed:10/26/2010Reviewed By:Judi
I have waited awhile before offering a review. I am still waiting for my system to break down and I pray that it won't because I LOVE it! I live in hot, humid Houston and do not have a problem at ALL with some of the issues others have cited. I am a makeup addict and have used for some time what I touted as the very BEST mineral makup mineral makeup line sold at the highest end stores (NM,Nord.Saks). Being new to the Luminess Air product, I have narrowed down 2 colors but am still playing with quantities/drops for the perfect color but it doesn't matter, a drop more of one of one or the other seems to still give great results and is very forgiving. My family recently had photos and I used the system on a family member who doesn't use makeup unless absolutely necessary. She does NOT like heavy products and has not used sunscreen so finds it difficult to cover discolorations after 50 years of sun abuse. She LOVED the system as much as I do. A few minutes of getting your finger pressure just right and angling the stylus and you begin to feel confident and find that each use may require a drop or 2 less of the product. Or, you find that you can use a little more with confidence to cover more when needed such as with a professional photo session but for everyday use, it looks like my skin glows with a very natural, not made-up look. One of the beauties is that you can still tweak your makeup with other products but this is the go-to and basis for my new regimen which has cut my morning mirror time in half! The reviews here are very mixed and I wonder if the ones who have not had success are not avid makeup addicts who have a basic "feel" for the application...I certainly should as I am 62 years old and makeup is a passion. By the way the photographer offered to airbursh anything out of the photos however, she said that she has never had more natural looking subjects that needed no photoshop touchups! I am now anxious to try the sunless tanning system and get myself out of the tan-in-a-can which is very expensive, messy and really does take a good bit of experience.
Date Reviewed:10/22/2010Reviewed By:Hannah
I love my Luminess air, this is the only makeup that I have used that actually cleared up my skin! The machine is a little hard to clean but its not like it takes 20 minutes to do it. I clean mine after every use and have never had a problem with it clogging. I love this makeup and I love this system
Date Reviewed:10/21/2010Reviewed By:tieka
I have had my system for about 2 months now and Im telling you everything has been great! I have not bought much off of tv but this experience made me dought it less! I did have to call because my stylus was spraying out make-up as soon as i turned it on but the person i spoke with was really helpful and we fixed it really quick. It took me a few tries but now i have the hang of it and I LOVE IT!
Date Reviewed:10/21/2010Reviewed By:Cindy Clarke
I received the product and fell in love! I like that you can spot tan and it looks natural. I love the color you are able to achieve. As with anything, practice makes perfect, and there is a very small learning curve but once you get it, then you can look like you were at the beach for the summer. The tan lasted almost two weeks. They advise you moisturize often and yes, that is the key. I highly recommend the product
Date Reviewed:10/9/2010Reviewed By:jaime
I used this for a little while and liked it at first, but it is very easy to look caked on and dry and the eye shadow and blush are terribly hard to perfect on yourself. probably easier to have someone else apply this for you. IDK, but since it seemed to bring out every fine line and made my skin look dry and heavy, and the makeup didnt last long and costed a fortune to upkeep, i discontinued and went back to mineral and i am glad i did, it is just as fast and easier.
Date Reviewed:9/29/2010Reviewed By:Jenny
I purchased the tanning system for face and body but am noticing extra charges that I did not authorize. I agreed to the monthly payments of roughly $67/mo but did not want to receive monthly supplies of the makeup but am receiving constant shipments and being charged the $24/mo for these shipments that I NEVER authorized. Also, the colors were extremely dark and when I tried to phone for an exchange, I could not get through. What is the deal with the constant shipments and how do I stop them - please help Susan - Director of Customer Relations or Kris - Relations advocate. Thank you.
Date Reviewed:9/26/2010Reviewed By:Tara
Customer service was HORRIBLE! Worst piece of crap and the person who answered bareely spoke english. They SCREWED me out of my money. The 30 day return policy is a joke because they CHARGE you to return the product. DO NOT BUY When I called them for the 9th time I asked the guy who answered the phone where i was calling - INDIA! No wonder they cant answer any questions. Junk Product & JUNK Company
Date Reviewed:9/22/2010Reviewed By:Jean
I was double minded about Luminess because I read both good and negative things on-line. But out of all people, my mother in Dallas told me to try Luminess. So I did and I am writing this review because I believe that Luminess is one of the most under rated beauty products. Good Lord, Luminess is extremely light weight feeling on the skin while providing excellent coverage. It took me about one week to get use to airbrushing (much like learning anything ranging from using a flat iron or learning to do eye shadow). My only complaint was that the sample makeup that was shipped with the airbrush was finished sooner then I would have liked; so I purchased a few bottles from the Luminess website. I am going to be using Luminess until I find something better and I have to say that this might be impossible to improve. My experience with the Luminess was excellent. The reviews stating that Luminess had bad customer service initially stopped me from ordering Luminess; however, I think that they may have improved their service.
Date Reviewed:9/6/2010Reviewed By:raine
this worthless peice of CRAP should be pulled off the market. The gun didn't work, I spent 45 minutes on the phone with a very polite but oh so dimwitted rep and got NO WHERE. I had to pay to ship back, they wanted to send another but after I saw pages and pages and pages of negative reviews I said don't bother. 5 ppl that I know bought one at the same time as I did, the commercials look ohhhhh so amazing. one of the air brushes worked as it was suppose to. we are ALL out of our money, ALL have to deal with ppl that speak broken english to attempt to get a refund, save urself the grief!! PEICE OF CRAP product I hope they pull off the shelf. way way way to expensive for such a cheap peice of crap.
Date Reviewed:8/6/2010Reviewed By:Winyin
I have to admit when I first bought it I was doubtful. But I have had this unit for almost three year and it works great. I would recommend it to anyone. I love the fact that I don't have to touch my face to get it on. I did have problems with the blush that came with it, looked like clown makeup, but I listened to their helpful videos and now I am using their blush and it looks great. I have used quite a few of their tips. Again I love my Luminess Aire.
Date Reviewed:8/2/2010Reviewed By:Linda
I read a lot of these reviews AFTER I purchased the product, and started to get really nervous. It arrived 2 days later in perfect condition. I watched the DVD and ran straight to the bathroom to try it out. In less than a few minutes, I had flawless looking skin. I don't have blemishes, but I do have red areas from working outside every day. My skin was even toned, and my biggest disappointment was that I was finished too quickly, and I didn't have anyone elses face to play with. If you pay attention to the DVD, it states a million times how to use the product. My only problem is I do have to take the stylus apart every time I use it - but I DON"T CARE - it's a great product, and I look 10 years younger!
Date Reviewed:7/22/2010Reviewed By:kelly v.
if you dont have acne scars or dark imperfections its a great product for you. but it takes alot of time and skills to evenly coat the face. The final finish bottle gives u a cotton candy shimmer(horrible) very noticeable. GREAT THING ABOUT THIS PRODUCT THAT IT DID HELP MY ACNE IN LESS THAN TWO DAYS USING THIS PRODUCT. cleaning it was a hassle and it did work like the first time i bought it. returning it was also a hassle paid 60 bucks to return it. IT WAS FUN WHILE IT LASTED WHICH WAS BEFORE I HAD TO TAKE IT APART TO CLEAN IT...horrible.
Date Reviewed:7/16/2010Reviewed By:Cathy
I love my Luminess air! I use to wear expensive liquid foundation and a dual finish powder, it did feel heavy and cakey but I thought that it was a better alternative then people staring at my acne. one day i was walking around the mall and saw a makeup artist using it on a girl that had similar skin to mine. Skeptical that something so airy could cover up any acne, I waited to get a chance my self. As i sat in the chair and felt the cool air hit my skin (wow what a nice feeling for irritated skin) a few minutes later she said that she was done, Done? I looked in the mirror and I couldn't believe that it covered my acne better then my thick and cakey foundation. I believe that has been the best purchase that I have ever made! I highly recommend this to anyone that issues or is just plain sick of heavy coverage..
Date Reviewed:7/15/2010Reviewed By:Enid
I used it an it looked so good. As long as I keep the pin wiped off and the head screwed in it works like a charm. Very happy. enid
Date Reviewed:6/26/2010Reviewed By:Kate
Alright, this product was amazing when the whole thing actually worked! I have had it a few months, used it probably 5 or 6 times. The first two times was great. Great colour etc., but after that, the product started to fall apart. The nozzle went loose and I had to play with the thing for a good while, now the intake cap just blows air and no product is coming through :(. For over $200, it's not something I would have expected. Next time I will def read reviews before I purchase! If you a gambler, do it. But I doubt it will work for more then a few months at most. Best of Luck all!
Date Reviewed:6/22/2010Reviewed By:Candie
I love my Luminess foundation! It feels so light weight on my skin. Personally I have had a wonderful expeirence with my system. I don't know if everyone is bothering to watch the dvd (okay, cause I usually don't either), but I did in this case. A lot of complaints I see seem to be direct results of not following instructions. The dry skin? Yes, me too, until I remembered that the make up is water based, so my skin sucked all the water from the make up and left my skin dry. When I remembered to add a moisturizer first, that problem went away. I also forget to hold the stylus far enough away at times. that will cake it on, and leave a greasy area. You have to patiently hold it away from your skin and brush the layers on. I swear I never got so many positive comments on my make up until I started wearing it. I never had to deal with customer service, but it seems that most of the complaints are old and have to do with customer service and not the product!
Date Reviewed:6/18/2010Reviewed By:carol wilson
Luminess is one product that works well for me. I am 67 years old and I think the coverage is adaquate. It covers all the little veins in the face and a sun spot on my left cheek (very red). Just lean the spray in a little closer and cover it but too close and it will run. Patience is a virtue and that is all it takes when applying your makeup. There is a reason why professionals suggest spraying in circles, for even coverage. I have a few wrinkles and the coverage is adaquate and I am very happy with it. Come on let's get real if you want to get rid of your wrinkles, no makeup will do that it just makes them less noticible. I have used RetinA for the last 25 years so my wrinkles are at a minimum anyway. What you want from a makeup is the best coverage possible and that matches your skin tone. Have you ever seen a really finely tanned body, clear up to the chin, and then a white face? To me it looks out of place. It doesn't have to be that way once you learn how to adjust your makeup shades according to the seasons. Luminess is by far the best system I have ever used and I have been putting on makeup for many, many years, probably longer than most of you. The customer service staff have been very helpful to me. I have learned over the years that how you treat and talk to someone is also how you will be treated. Love all you Mr. Mrs. and Ms Public Be well
Date Reviewed:6/15/2010Reviewed By:Marlyn
I got my luminess air system from hsn, I really like the coverage i get from the ultra foundation. The only draw back is the price, I wish the prices were a little more affordable!
Date Reviewed:6/8/2010Reviewed By:Kris McManus
I am the Relations advocate for Luminess Air Cosmetics. I just wanted to let the reviewers know that I am here to answer any questions and concerns they may have. Please feel free to email me with any questions about product usage, or product information. I would like to help all that are in need of some guidance.
Date Reviewed:6/7/2010Reviewed By:Kris McManus
I can not believe how many negative reviews there are! I think that this product is awesome, it's easy to use and it last all day long on my skin. I don't know if any of you have tried the liquid eyeliner, but it is my absolute favorite! I had a great experience with customer service, Candice you are awesome, thanks for all your help and answering all my questions!
Date Reviewed:6/4/2010Reviewed By:Luminess Customer Care
Luminess Air cares about its customers and prides itself for providing excellent customer service. At the time a customer places their order we offer two different payment options for our customers, and would never make any unethical or unlawful charges to a customers account. Customers may choose to make payments on their airbrush systems, or pay the balance in full. Whichever the customer authorizes is the payment method that our company withdraws. If the customer chooses to pay in full their account is depending on the Luminess Air Airbrush model that they ordered. The multipayment plan is $29.95 for the trial to try it ( $1/day) and if you decide to keep it you will have four monthly payments to pay off the remaining balance. Furthermore, every customer has 30 days to return their order if it does not meet their satisfaction, no questions asked! To easily identify a return products a return authorization number is issued, and upron receipt of the return any purchase price paid towards the airbrush system is refunded to the account information we have on file. In addition, when customers place their orders they are told that if for any reason they choose to cancel or return the order any Purchase price paid towards the purchase is refundable, and that the trial and s/h are not. Our corporate customer care department may be reached Monday through Friday 8:30am - 5:30pm CST toll free at 888-793-7474, please call with any questions or concerns that you may have (how to apply the make-up properly, how to use to tool, Return Policy, etc). At Luminess Air we will do everything that we can to ensure that each and every customer is well taken care of
Date Reviewed:5/14/2010Reviewed By:JAMIE
THIS PRODUCT IS SOOO B/S!! I HAVE HAD IT FOR TWO DAYS AND DOESNT COVER ANYTHING ON MY FACE! TO RETURN IS A PAIN IN THE ASS! FIRST I HAVE TO PAY $75.00 FOR THE FREE TRIAL OFFER!! THE CUSTOMS CHARGES OF $30! AND NOW TO RETURN IT BACK I HAVE TO PAY $ 40.00! THATS STUPID! THERE NOT EVEN REFUNDING MY CREDIT CARD FOR THE ORIGINAL $75.00. WASTE OF MONEY..DON'T WASTE YOU TIME AND MONEY LIKE I DID! HORRIBLE PRODUCT& CUSTOMER SERVICE IS VERY RUDE! WHAT DO YOU EXPECT THERE IN THE STATES! LOL
Date Reviewed:5/13/2010Reviewed By:Ricardo
Thanks to all the reviews I have decided not to purchase this product. I was up late trying to find something my sister would like and I could use on her friends for prom, and I heard an infomercial start on the TV. It was for Luminess Air. I decide to look it up online... Good thing i did. I even called the number on the infomercial and the man who answered the phone was clueless. I asked questions, he would put me on hold and come back on and change the subject and when I would ask my question again, he said "Sir, I am getting to that."... He would not give a total price instead trying to tell me what I will be receiving for free. So I would like to thank the reviews and the internet.
Date Reviewed:4/30/2010Reviewed By:Kasey
I found all these negative reviews AFTER ordering my system but before it arrived. Needless to say, I prepared myself to be disappointed. But I felt the need to get on here and say that I have been very happy with my system. I cannot speak to the customer service issues that some other users have had, because I have not had to contact customer service. But I saved all the original packaging when I got my order because after reading these reviews, I was convinced that I would more than likely wind up returning my system. I have had it for about a month and have been very pleased with the results. I've suffered from bad skin for a long time and have red, uneven skin tone in addition to some acne scars and sun damage. I have found that this product does a nice job evening out my skin tone without making me look or feel heavily made up. It does take time to learn how to use it properly. For the first week or so, it took me about 15 minutes to get the level of coverage that I was happy with. Now I've got my routine down to about 5 minutes. It also took some trial and error for me to get a color match that I was happy with. My one complaint is that I do seem to go through the makeup very quickly, but I also need more coverage, so I may use more than most people need. It is definitely more expensive than any makeup I've used before, but I've been so happy with the results that for me, it's worth it. If you are thinking about buying, the best suggestion I can offer is to watch the DVD all the way through at least once before playing with your airbrush and be patient. Practice makes perfect.
Date Reviewed:4/17/2010Reviewed By:hair
Not only was the product NOT what was advertised. ... customer service was horrific to work with. Save your money! !!!
Date Reviewed:4/7/2010Reviewed By:Bethany
OMG, this product is horrible. DO NOT give into it. IT'S A SCAM! All i have to say is, BEWARE.
Date Reviewed:3/30/2010Reviewed By:Aylla
It's way too expensive and the 2 botlles that the system comes with are done within minutes.There is barely any colour and it doesn't really stay on. You basically have to keep buying the tanning solution to get colour if any. Too expensive and not worth it.
Date Reviewed:2/23/2010Reviewed By:Miss M.
Reading MULTIPLE WEBSITES with MANY negative reviews saved me from spending money on an expensive product! Thank you reviews!
Date Reviewed:2/5/2010Reviewed By:CW
I'm shocked that a company that uses obviously photoshopped before & after photos in their infomercial doesn't make a reliable product.
Date Reviewed:1/30/2010Reviewed By:too good to be true
- My airbrush was sooooooo loud as soon as i plugged it in - 3-8 drops absolutely do not cover your face! - After using 13 drops (refilled twice) on low, for slow circular motions for 10 minutes in one spot, nothing was covering my face, not even the slightest color change, until I brought the air brush literally an inch close to my face. - The sample bottles are soooooo tiny - There are a lot of gimmicks they try to suck you in to when you purchase your order, and you better listen very carefully before agreeing with the seller. - I was charged $25 for s&h from luminess, then a $16 international s&h fee from luminess, then I had to pay an additional $30 cash only to fed-ex as a duty service upon delivery (from Texas USA to Toronto Canada) - It's a bulky product, especially to travel with - It's too expensive, not worth it, better of to keep using MAC for me. - Wondering if the airbrush is broken or what not, but don't want to ask for a new one or send it back for a new one, as I've heard stories that you have to pay for a new one, including its' s& h to return it and get a new one - Make sure you cancel your monthly membership with them if you return your airbrush, as otherwise they'll keep charging you monthly, and same goes for the "free 2 airline tickets" they throw in with your package with another website, as they'll do the same- f.y.i there is no such thing as free in this world, as reading the vacationsavers.com webiste proves it as it says it free, it's not, as they'll profit it back, as you keep paying them monthly for your membership, and you have to pay for everything except the tickets, and they can change it any time they want and cancel it without refunds. - I'm going to return mine after the weekend, before it's too late to get some of my money back, as I know I won't get it all back- I just got it three days ago, not worth it to keep trying to practice it- it's just not working, and I need to send it back before time runs out. - Is it just me, or has anyone else noticed, that the blonde lady demonstrating how to put on the foundation in the beginners info dvd looks the same as she would, using any other foundation, as you can still see her acne spots?- that kind of threw me off, wait, it threw me off after I used it. lol.
Date Reviewed:1/22/2010Reviewed By:Brentley
My husband purchased a Luminess tanning system for me and it was a NIGHTMARE! The machine did not work correctly from the moment I unpacked it. The Stylus never worked. Customer Service is terrible to deal with. They would not refund my "re-stocking fee" of over $30 even though the machine did not work, also charged $20 to ship it to me (which you don't get back) AND they make you pay to ship it back. $60 later, I had nothing except a lot of wasted time.
Date Reviewed:1/19/2010Reviewed By:Steph
The ads looked convincing and I was sucked into buying the product without doing adequate research. I DID watch the DVD but I feel that they fail to teach the user how to understand the parts of the airbrush system. When I first used it, application was slow and most of the time didn't even come out. So I cleaned up it as per instructions and now they make up comes out too quickly! Not even pulling back the lever on the airbrush pen, the foundation sprays at a pretty high velocity and the 6-ish drops in the tub vanish within about 3 seconds. To "rent" this product for 30 days, isn't simply the 29.99 as advertised on TV.. in the end i ended up spending 80. something CAD for a product that isn't working so well. Granted, I've only used the product once so hopefully future endeavors will prove more successful but the future really doesn't look too bright from here...
Date Reviewed:11/29/2009Reviewed By:Jadine
I fell for it also :( I watched the infomercial and was all starry-eyed. To tell you the truth it does look nice on your skin and it does last a long time compared to other makeup. BUT- It is very hard to get the hang of it. Ive had mine not even a week and it takes like 14 drops to cover my whole face. And the makeup they sent me is wayy too dark so i always look ridiculous. This product would be very good if they let you choose your own 4 shades of foundation instead of 4 skin colour catagories. AND- I bought rushed shipping (3-5 days) It came in 3 weeks. Not impressed at all, poor customer satisfaction and in the end not worth the buy.
Date Reviewed:10/26/2009Reviewed By:extremely disappointed
I purchased the full system (tanning and makeup) for $385. The stylus never worked and I took it apart and put it back together several times and just got fed up. They offered to send me a new one, but after spending that much money I would expect it to work and did not even want to take a chance to have to fight this all over again. I also didn't want to be hit up with extra shipping costs. Beware because when you return you do not get your shipping money back or your $40 trial period money. Customer service is rude and said that I was renting the system and that is why they would not give me my $40 back. How was I renting something that wasn't even working. Waste of money....run away! When you call in you can hear the room full of people chatting to other customers about issues also so that should have been my first clue.
Date Reviewed:10/19/2009Reviewed By:Veronica
I purchased the tanning system and it has been a nightmare. When it WORKED the product was awesome. However, my stylus stopped working. I sent it in (had to pay for my own shipping back to luminess AND $25 fee for a new gun - even though I purchased the 24 month warranty) and recieved a new one back. This one still doesn't work, I'm wondering if they just sent my old stylus back to me? It's ridiculous. I paid $220 cdn for this product, $50 for the new new stylus; which does not work. The superivsor instructed me I have to pay for a new stylus ALL OVER AGAIN... not impressed. If you are looking into a product like this they have real airbrush systems for sale on Ebay and thousands of other pla
Date Reviewed:10/18/2009Reviewed By:AvivaGi
This company is dishonorable and they do not honor their warrantee. They sent me a defective sun tanning system and I paid over $250. It NEVER worked. By the time we got finished trying to troubleshoot the system (several times) over the phone my 1 month trial period was over and they refused to take the system back. They finally agreed to send me another stylus and it cost me almost $9 to return it. I don't think they sent me a new stylus, because it still did not work. They are now telling me that my warrantee period was one month for a return but that is not true. They told me if I send it back, they would not accept it. Buy a similar product from another company, and be sure you get a written warrantee.
Date Reviewed:9/17/2009Reviewed By:Kimberly
You should all try the matte makeup! It is awesome! I am 47 and it provided the coverage I was looking for and lasted all day, and I have very very very Oily skin (have since I was 17) and it did not run at all! The trick to this is matching the right finish with your skin type. The satin finish did not work for me at all and I had the same results as Brittany, but once I was matched up to the right finish of foundation I was floored. Hooked on this for Life!
Date Reviewed:9/8/2009Reviewed By:Brittany Paige
After getting the hang of it, I loved it!. It does require more drops of makeup than the infomercial stated and it does take longer to get satisfying coverage.. well it does me anyway. Its beautiful when you first put it on but then by lunch time it would be runny and blotchy. The slightest amount of liquid would melt it right off your face. The makeup was too expense for no longer than what it lasted. I sold mine on ebay.
Date Reviewed:9/2/2009Reviewed By:Sophie
After watching the dvd and following the proper instructions I have found that this product works really well covering up skin to a flawless finish. Really happy with it.
Date Reviewed:8/5/2009Reviewed By:Katie
I received my system this week and have already fallen in love! I bought the Pro system with the tanning add on and it is absolutely the best airbrush tan I have ever had. The color is amazing. No streaks, no odor, and the best part is that it does NOT go orange at all! I have tried just about every uv free tanning system available and this one is by far the best! I am a professional hairstylist and makeup artist and everyone I have used this on has been as happy as I have. The makeup is great too, it offers plenty of coverage (even on skin with a lot of acne). My skin feels so much better, with both the tanning solution and the makeup, and I cannot wait to use it on more of my clients. As far as all of the negative reviews of the makeup, the only thing I can think of as to why it wouldn't work as good for you is user error. You have to follow directions, especially if you haven't used an airbrush before. I give this system 5 stars and I am so glad I gave it a try!
Date Reviewed:8/4/2009Reviewed By:Charged My Card
I was up late , caught the info commercial & thought just maybe. I am a former makeup artist with a couple of well known companies & the product looked really good. Their ordering dept is all automated ... no real person ... I finally gave up becUSE THEY KEPT ON TRYING TO UP GRADE EVERYTHING & I haung up .I NEVER finished the order BUT they charged over $300 on my credit card . It took me 30 mins to make them credit back my card . If a company is this desperate to make sales this is NOT the product for me !
Date Reviewed:7/20/2009Reviewed By:Sam
My cousin bought this system, I personally had never heard of it. She showed it to me and we had a make over party with our family when we were all there one weekend. I thought it was really cool and liked the way it looked on my face so I ordered one for myself. I have had it about 3 months now and have had very few problems. I did not clean out the pen every time I used it and noticed that it was not coming out like it did when I bought it, I called and they explained how to clean it right (put water in the tub and hold your finger over the front of the pen and let it bubble a little, then blow out the dirty water), now I no longer have that problem. I use alcohol and clean out the pen the same way about once a week. I use the blush before I put on the foundation and I find I like that look better for me. The eyeshadow definitely takes practice but I think I am getting it down because i get alot of compliments on my eye makeup. Maybe people are not practicing enough before they try and return it. I don't know, I guess every product doesn't work on every person. I like mine, and so do the other people i know that use it.
Date Reviewed:7/15/2009Reviewed By:Jenice
OK Luminess is a water based makeup, YES! Is it cheap, NO! If you apply it wrong it will stay tacky, look watery that is why they tell move your hand in circular motions all over your face, and to SHAKE the makeup. It separates, it is vitamins and minerals floating in water, so you have to shake it to mix it. It says that everywhere. I love this makeup, and whats its done for my skin. You want to learn how to use it, you should join one of their live interactive webcast lessons. I watched one this morning and plan on joining their next session. They have one every Wednesday at www.luminessworkshop.com...cheap and watery HA! You get what you pay for, and this is worth every penny. It is better than any foundation that I have every tried, the only product that I kinda liked before this was the bare minerals. I guess I light the full coverage, lightweight look and feel of mineral makeups. Oh, and just because your mother is 80 does not make her an expert on makeup.
Date Reviewed:7/8/2009Reviewed By:Janet
My sister ordered this for me as a birthday gift. We were both so dissappointed with the quality of the cheap makeup. Even my 80 year old mother said it was horribly cheap water down makeup!
Date Reviewed:7/7/2009Reviewed By:Kaye Morris
OK, so I have been on vacation for about 4 weeks now and I am really missing my Luminess Air. I bought this Fusion Beauty stuff to tide me over but it just does not cut it. It is heavy and I look dry. I told my husband that he better have gotten enough vacation pictures before I ran out of the good stuff. I thought that I had brought enough, but I should have brought a back up bottle. You see I am a total genius, my makeup bag was inside of my 'checked' bag, and whenever we landed over half of my bottle of foundation had leaked all over my bag. (Every other time I traveled I kept my makeup bag in my carry on, but not this time) Anyways, I am flying home in a week and have already placed an order for a new bottle of foundation on their website, so it should be waiting for me when I get home. I cannot wait to stop wearing this stuf. I love this product. Next time I am traveling I am taking a carry on, and taking extra makeup!
Date Reviewed:7/1/2009Reviewed By:Dominique Jackson
Let me tell you that I looooooove this airbrush! True woman of color have been having a hard time for years finding a color that just looks so pretty on their skin. It took me about week of playin with it to get the technique down, but once I got it I flaunt it! Now all my girlfriends come to my house to get their makeup done if they have something to do, and two of them has been saving their pennies to buy one of their own. We love it!
Date Reviewed:6/25/2009Reviewed By:Melissa
I received my luminess air a week ago and at first was not so sure about it.By the second time I used it I was pleased to some degree but now I am very happy with it.I can not say how it would work on acne,my face is clear and minor flaws and honestly I on;y use 6 to 8 drops that is it. I had trouble with the blush but now I put it on before I put on the foundation and love the look.I have also practiced with the shimmer and bronzer on my eyes.I didn't order eye shadow because I was not sure how you could even put eye shadow on with it,seems impossible to do on your own.But it is not.I bought the pro and turn the setting to low and i can do my eyes pretty easy. I am a stay at home mom so I don't wear makeup daily but I have started putting a little on each day anyhow just to have that smooth look.My normal makeup routine is foundation and blush only. The other thing i LOVE about the luminess air is I have the blackberry storm and when I used my phone I would have to wipe the screen because so much makeup would be on it.Since i started using airbrush makeup it does not really get any on my phone.I love that. Their are alot of negative reviews on the luminess air but I found most of the reviews were about the cost and return of it more so than about the actual product.I bought it on the payment plan with no intention to return it if it did what they said and it has.I have not been charged anything more than what the web site said I would be charged. Personally I say if you wont to try it and the reviews are making you think twice like the did me,bite the bullet go with your gut and try it.I love mine,wish it was cheaper of course but I do love it and it only takes me a minute or two to put on my blush and foundation.
Date Reviewed:6/11/2009Reviewed By:Susan
I am the Director of Customer Relations for Luminess Air and I have read these reviews and done as much research as I can from the information provided. Our system comes with a standard one year warrany. If the customer pays for the system up front we extend the warranty to 18 months. Even after the warranty period we fix or replace the hardware for extremely reasonalble prices. Most perplexing were the return issues. We will take the product back no questions asked within the 30-day trial. The trial starts the day the product is delivered. We have N E V E R refused to issue a return autorization within the trial period. This is the most user friendly product out there but it does take a little practice to get it perfect. It is a new way to put on makeup. Light even layers of the makeup give a flawless finish. I'm a a middle aged (mature) woman with sun damage and nothing has ever covered the dark spots as well as the Luminess system does. If you have questions or concerns I would be glad to help you. Call me at 888-793-7474 and ask for Susan. I am here to give you accurate information and help you. We have the best product out there and have received many awards, including the Best Color Beauty Product in 2008. We are used by the top makeup artist in the industry. Please consider that most happy customer will never place a blog. This is the forum for the unhappy. Looking forward to answering any questions you may have. Susan
Note from the Editors
Infomercial Review has been providing a place for consumers to express their personal opinions and experiences with a variety products for 5+ years. To say that "we are an unhappy forum" we find disappointing as there is a mix of positives and negatives on hundreds of products, including the good bad and the ugly.
Date Reviewed:6/10/2009Reviewed By:Jenice Davis
First of all, it advertises as the makeup that is used by professionals, and after practicing with it for a few weeks I am convienced. I honestly have to say that it did take pratice to learn how to use, and may trips to youtube to watch the training videos, but I am blown away with the results. It is more expensive than buying your makeup at a drug store or wal mart, and if that is what you are looking to spend I would not suggest that you order this as this is a quality and professional product. I have to say to all the other bloggers who are giving this a low rating that they did not give them selves time to learn this product, as it took ME about a week to learn how to use this. This is not the same a using a makeup sponges ladies, or your fingers to apply your makeup. This is an airbrush system, a professional makeup machine!!!! Men have their machines, and professional grade tools, now we have ours! It was worth every penny that I spent, and the time that I spent practiving and playing (and I say playing becuase it was FUN!) I love this product--the way it applies, the way it feels, the way it wears, and how FLAWLESS my skin looks!!!! I do not look dry, I do not look cakey, I do not look "made up". I now have the look of airbrush perfection, of perfect skin!
Date Reviewed:5/14/2009Reviewed By:Laura
Well let me just say that I am sooooo not happy with this product!! After watching the late night infomercials for weeks, I decided to purchase this product. BIG MISTAKE. I should have done my research first! The product took forever to get to me, even after numerous phone calls and promises of free product!!! When I received it, the airbrush was not working properly and I got so fed up that I tried to return it. Needless to say, after months of phone calls with their customer service, I still have a broken product and out 300 bucks!! There is an upside, which I should have done first. When I Googled Airbrush Makeup I found another company in my research that helped me out with my problem. I know I can’t name them here but they are right above Luminess in Google. Anyway, they fixed my brush for me and also gave me a few samples of their makeup to try out. Needless to say, I am now happy and won’t ever be using Luminess again!!
Date Reviewed:1/13/2009Reviewed By:Karie
I thought this was going to be the greatest makeup. When I tried to return it I was told of the new Matte finish which was great and they were going to send it to me free of charge. Guess what I never did receive it and my return time ran out. TOTAL SCAM!!!! I am not stupid I have an Attorney. Interested frankfort1@aol.com
Date Reviewed:12/26/2008Reviewed By:Carolina
Luminess air is the most expensive garbage I have ever bought through an infomercial. I bought the professional package with additional matte colors and couldn't even finish my first clients application because it splashes instead of airbrushing. I tried to return it the same week I received it and they said why don't you keep it and keep trying since you have 30 days free; when I made a final decision they told me the had to keep 32 dollars for shipping and the money for the open foundations as well. I got a return confirmation number, which I wrote outside the box, before I sent it back and took a picture of it at the post office and their return department refused to accept the package because according to them it was one day late. they sell garbage and try to make it impossible for consumers to return it. This is not a professional airbrush machine and if you want to get it for personal use it's even worse. do not waste your money!
Date Reviewed:9/22/2008Reviewed By:Karen
I grant that not all products work for everyone, or suit their preferences, but I personally have had a wonderful time with my system. I don't know if everyone is bothering to watch the dvd (okay, cause I usually don't either), but I did in this case. A lot of complaints I see seem to be direct results of not following instructions. The dry skin? Yes, me too, until I remembered that the make up is waterbased, so my skin sucked all the water from the make up and left my skin dry. When I remembered to add a moisturizer first, that problem went away. I also forget to hold the stylus far enough away at times. that will cake it on, and leave a greasy area. You have to patiently hold it away from your skin and brush the layers on. I swear I never got so many positive comments on my make up until I started wearing it. My friend got me hooked on it, and I think it helped that she showed me how to use it. I never had to deal with customer service, so I can only hope they improve that, so people aren't turned off by them.
Date Reviewed:7/17/2008Reviewed By:Jennifer
I have had my unit for 4 months with no problems. If you have a blemish and use a concealer as shown in their instructional DVD then coverage is not a problem. As fair as the "pump" not being very good which I assume is meant to be the the airbrush stylus, you HAVE to clean it after every use. It is a precision instrument and if you don't take care of it it will not preform. That is status quo for any airbrush no mater what the use. I am sorry for those who have had a negative experience that is a bummer, but this type of makeup is probably not the best choice for their skin.
Date Reviewed:4/18/2008Reviewed By:Ann Howard
I accept responsibility for not doing my homework and reading the fine print. First of all it takes way more than 3-4 drops and even with 8 there's no coverage. I'm not sure what they are using on the infomerical to cover blemishes (which I don't have", but it doesn't cover anything, Also I wasn't aware that you were automatically enrolled in a club where they send you $60.00 worth the foundation automatically, thank goodness I finally found a phone number and cancelled it after receiving it. I talked to the professional makeup girls at work and thanks to them, we can make this work with different makeup, but I wouldn't buy this again or recommend it to anyone. Customer service is also very rude!!!!!!!
Date Reviewed:4/8/2008Reviewed By:tipsymcstagger
I think the compressor is okay, but the warranty is lacking. I wonder what Dinair and Iwata are like. I am beyond irritated that this system is sold on ebay (I think that the company is the one selling it there for a lot less than they sell it for on their infomercial and website.) I think I might have gotten taken. I am not at all impressed with the makeup. It takes way more than four or five drops, and it is thick. Also, my skin is much dryer because of the mineral makeup. I think this system is going back and I am going to try one of the other systems as their reviews are much more favorable.
Date Reviewed:3/30/2008Reviewed By:Allison
I really really wanted to love this product. I can't. I tried it for the full period of time and am packing it up for return. The pump isn't very good, the coverage...wait- there's coverage? Also, the return process is lengthy and annoying. Basically, the return paperwork reads as if they are looking for a reason to deny your return. Bummer.