30 Second Smile
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30 Second Smile is an electric toothbrush that claims to clean all all surfaces, front, back and biting surfaces all at the same time in just 30 seconds and also makes a claim to reverse gingivitis in 2 Weeks.
Date Reviewed:11/5/2013Reviewed By:Debbie
Purchased this product, worked great for a couple of weeks, customer service replaced it, worked again for a couple of weeks, maybe a little longer but that was it. Now I have several supplies of extra brushes for a toothbrush that doesn't work. UGH!!!!!
Date Reviewed:1/9/2012Reviewed By:Lisa
The toothbrush brushes very well. However, after only a few months I was beginning to replace the chargeable batteries every day. Every day. It is very frustrating. The cost of shipping is way way overpriced. To mail the "free" replacement brush heads -- $9.90. I would recommend staying away from this product. In addition, the customer service is horrible!
Date Reviewed:1/7/2012Reviewed By:Phoenix Ally
I have not tried this product but here's a little bit of advice for anyone that is considering purchasing an "as seen on TV" item. 99% of products sold on informercials are either (a) very poor value for the money or (b) a complete scam. The small minority of products that are decent, the George Foreman Grill, for example, are eventually purchased and sold by reputable mainstream stores.
Date Reviewed:11/12/2011Reviewed By:Robert McClain
While the brush does a good job oour teeth, the units already have had failure of the battery compartment cover, which the company will "replace" by sending you a new unit for $14.95...to replace a $1.00 part that was poorly designed in the first place. Avoid this scam and buy something from a real company.
Date Reviewed:10/12/2011Reviewed By:Eva
Why is the BBB still letting the Postal Scam continue.. Ordered 2 units for my kids as that is who is seemed to be geared toward on the infomercial .. Charger is not a base its a dollar store cube with batteries in it.. Drains batteries quickly and is now rusted out and broken within 3 mths and numerouse attempts to work through problems.. Customer service in India are a bunch of card reading robots.. Final outcome was to replace full product but I would need to pay S&H.. Sorry dont want another piece of useless crap that I would have to mortage the house to have shipped.. DO NOT BUY
Date Reviewed:10/11/2011Reviewed By:K.C.
I just got off the phone with 30 second smile's INDIA customer support. First of all, I've had the unit for about a year. LOVE the concept HATE the physical machine. This thing is so cheaply made and goes through batteries like no tomorrow. My biggest issue is that it doesn't turn on when you switch the stupid dial. And the batter cap keeps falling off. The idea of this toothbrush is brilliant and even my hygienist stated how good my teeth and gums look. BUT the quality of the contraption is crap. We are in the 21 century and electric tooth brushes have been around for 30 years. Yet this thing a) takes batteries and not rechargeable??? (come one!), and the way you put the batteries in is sealed by a little gasket? OH!!! AND GET THIS!!! When talking to the India customer support, they said that this unit MUST BE STORED IN A DRY ENVIRONMENT AND NOT TO STORE IT IN YOUR BATHROOM!!! They suggested putting it in a jar to keep humidity out of the unit. WHAAAAAAATTTT????? Does the inventor not see an issue with this??? Come one guy...surely you could have built a unit that will sealed so well that storing this in the medicine cabinet would not be an issue. I WOULD NOT RECOMMEND THIS BRUSH TO ANYONE!!!! Cheaply made, customer support doesn't, on/off switch sucks big time, you gro through batteries like crazy, and you have to store the unit in a completely dry area. DO NOT WASTE YOUR MONEY!! I hope this helps at least one person save the frustration. I am passing the word on every blog and website that sells this piece of crap. If you have a complaint, do the same. Google 30 second smile and get the word out. Perhaps then the designer of this crap will make the correct modifications. Thanks
Date Reviewed:10/8/2011Reviewed By:Josh
Do yourself a fafor and stay the hell away from this cheap, worthless product. It cleans your teeth poorly, the batteries drain very quickly, and now they have sent me to collections months after I paid for it without even contacting me first. Obviously I paid for the piece of crap I wound up tossing where it belongs in the garbage, or I would never have received it. That will teach me to buy some gimmic piece of crap.
Date Reviewed:9/19/2011Reviewed By:Donna Cash
As someone before me said, I wouldn't have even given it one star if I had another choice. Not only is the product inferior and do not do the promised job, customer service is NOT helpful. DO NOT GET HOOKED BY THIS COMPANY!!!!
Date Reviewed:9/13/2011Reviewed By:DCWarf
I purchased mine with a Today Show Deal online and it was only $30 total (I would never pay the regular price for it)I am very satisfied with the results from the brush. It is great for my gums and makes my back teeth feel very clean. I would purchase it again for the deal I received.
Date Reviewed:9/3/2011Reviewed By:chelsea
It was very disappointing. It slows down when you use it and it doesn't get back teeth. I had to brush with a regular brush after using this piece of junk.
Date Reviewed:8/18/2011Reviewed By:CH
they sent me the toothbush but charged me twice for it then they charged me another 30! they said it was the second payment what BS, i did not authorize this. I am reporting them to the BBB
Date Reviewed:8/10/2011Reviewed By:Nahrin
I wouldn't even give it a one star, but I seem to have no choice here. This product is a scam. I purchased it for $180.00, tried it and got no satisfying result. They said it is money back guaranty, but the only money I got back was $60 dollars which was less than the amount to be refunded for the brush. Furthermore, they charged me $15 dollars per item (the brush and the whitening Kit – a total of $30.00 in shipping), but yet I’ve received only one box of shipment. They charged me an extra $15 dollars for shipping an item that they included in the same box. This is really a highway robbery.
Date Reviewed:8/5/2011Reviewed By:DC
The product is cheep and doesn't work well. The company charged for delivery when they were not supposed to. The replacement brushes are expensive. The customer service is terrible. I just called their customer service line and spoke with Pankaj. He practically argued with me to speak to a supervisor. The supervisor was Ronnie Conner who proceeded to tell me that he was an employee of 30 second smile in their home office in India- right. Needless to say I cancelled any future shipments of replacement heads. Please save you money and reconsider purchasing this product.
Date Reviewed:8/2/2011Reviewed By:Ronda Morris
Thank you, thank you, thank you!! I almost purchased this! For those of you who were honest and forthcoming about this product, please continue to do so. I am truly grateful!!
Date Reviewed:8/2/2011Reviewed By:Silvia
the toothbrush is poorly made and breaks easily. Returned the toothbrush for a replacement and had to deal with Customer Services in India where I had to repeat the tracking number for the return four times. :( very frustrating. WHAT A RIPOFF!
Date Reviewed:7/31/2011Reviewed By:Sharon
So sorry to hear how many people have lost $$ on this. I just watched the infomercial and thought it sounded great but decided to check reviews first. Glad I did. I think all infomercials are scams with exhorbitant shipping charges, especially when they have your CC# to continually bill.
Date Reviewed:7/8/2011Reviewed By:Tracey
Product is not well made and the $4.95 lifetime brushes every 3mos. cost me $19.80 in just 2 months off first order?!?
Date Reviewed:6/28/2011Reviewed By:dave walsh
brush works good service center sucks send you things that you pay shipping and handeling charges that you never new about and then tell you they can't refund money----they suck
Date Reviewed:6/27/2011Reviewed By:Dave In New Orleans
Total rip off, cheap, breaks in days, and they will charge your card every 2 months for new replacement heads, which they forget to send. Then, you call their customer service outsourced to India, and they hardly speak English and won't cancel it! You know what's funny? on the 30 second smile website, they delete all bad customer reviews in their comments section.
Date Reviewed:6/21/2011Reviewed By:beth
Brushes do not reach easily to my gum line. I always use soft bristles asd instructed by dentist. Literature with toothbrush says replacements will be "regular." Can't use those.Hate to lose the $30 shipping I've already paid, but it is going to have to go back.Love my Oral B. Could have used this shipping money and what else they want to charge to buy top of the line oral B. HAVE to learn to avoid infomercials on nights I can't sleep. Almost afraid to start the return process after reading other reviews, but don't want to put another $90 into product that is not adequate. I don't understand $30 shipping for a small box that would ship anywhere in this country for $5. Did they have to pay someone $25 to put it in the box and padste the lable on?
Date Reviewed:6/19/2011Reviewed By:Robbin
ALL INFOMERCIALS ADD ON CHARGES...THAT LOW PRICE IS DOUBLED BY THE TIME YOU RECEIVE IT...THIS IS WHAT I DO...WHEN I SEE AN INFOMERCIAL I CHECK EBAY FOR THE ITEM AND PURCHASE IT THERE OTHERWISE I GO THE "JUST LIKE TV" STORE AT THE MALL AND MAKE MY PURCHASE THERE....I'VE NEVER PURCHASED THROUGH THE 1-800 NUMBERS ON TELEVISION...NEVER GOT SCAMMED ON THE PRICE...
Date Reviewed:6/18/2011Reviewed By:Robert Nickison
From my post on 2/16/2011,had it 4 mos now, my gums are pink,stains are gone,use it twice a day. Had no problems,got my brushes on time,and really do enjoy using it. Went to Walmart and bought recharable batteries w/charger for $20.00, what more can I say....so far so good....feel it was a good investment.
Date Reviewed:6/15/2011Reviewed By:Florence Stasch
This is a cheaply make piece of junk. I didn't notice any improvement in my teeth cleaning. But best of all....the brush fell into 5 pieces when I was using it. It fell into pieces and I might have swallowed them if I had not been quick thinking. Don't waste your money. When I called INDIA to speak to Cust. Svs. I couldn't understand anything she said and had to ask her to repeat again and again. I think they are sending me a new set of brushes but I'm not really sure. Whoopee!!! Do not buy this gadget.
Date Reviewed:5/29/2011Reviewed By:yessir
If you charged to credit card, read the find print on your credit card. They have a consumer return that basically says, If you unhappy or dissatisfied with a product, they will give your money back. Try it work. One point, if its too good to be true, its not. Go back to your regular tooth brushing, this is a gadget that demands $$ or extra brushes, batteries etc etc. Its a $10 China brush, selling for $70.00 plus shipping. Live and learn people.
Date Reviewed:5/27/2011Reviewed By:Cindy
This is a total waste of money and this product sucks. what a waste of my $200. i cannot believe that when they said they would give me 2 free brushes every 2 months for life, since i orders two toothbrushes, they charged me $19.95 for the shipping and handling. they are such rip offs!! how can too tiny brushes cost almost $20 to ship!! and the quality of these toothbrushes are SOOO POOORRRR!!!
Date Reviewed:5/24/2011Reviewed By:Mike G
DO NOT BUY THIS JUNK. This product is a waste of money and time. The quality is very cheap Chinese made junk; the same quality you see in a $2-3 power toothbrush. The shipping fees make up for any profits this company loses everytime someone returns a unit. I returned my two units they deducted $45 in shipping plus I still had to pay to return it.
Date Reviewed:5/19/2011Reviewed By:curious consumer
Thank you those who purchased and had a horrible time. I'm so glad i looked into it before i thought about asking my husband to buy one for me. I'm so glad I didnt waist his hard earned money. They make this look so great in the commercial and you really think it's going to work. But its just like those pictures of your food at a fast food place, it's never going to look that good. The product idea is good but they should keep CS in America and make it with some better quality it sounds like. Thanks again for letting the rest of us know that it's not worth it.
Date Reviewed:5/19/2011Reviewed By:Keith
I like it! Try charging the battery for a full 20 hours
Date Reviewed:5/15/2011Reviewed By:Keith
Don't waste(lose) your money.
Date Reviewed:5/6/2011Reviewed By:Larry
While the product does a good job cleaning yr teeth, the product quality will cause a failure of one kind or another in a short amount of time. First the battery charger is junk, and then the electrical, and mechanical components are junk as well. Finally, the customer service in India is a joke at BEST. DO NOT WASTE YOUR MONEY
Date Reviewed:5/5/2011Reviewed By:Lana
I enjoyed the concept but after using this product for 30 days I found it did not remove the scummy feeling on my teeth. When I went back to my regular toothbrush, my gums started bleeding and they have never bled before. I am sending the product back. When I called CS to get full instructions on returning the product, they almost ended the call without giving me a return # which most companies require. MAKE SURE YOU ASK FOR A RETURN NUMBER!!! Write it on the outside of the box and ship it back. We'll see if I get the credit on my card for the return.
Date Reviewed:5/4/2011Reviewed By:Joann Roth
I bought this thing and have not used it yet BUT when I opened the package I found I was charged twice for the shipping and handling!! You are not allowed to talk to a human being when you are placing the order so you can not question anything. My invoice by the time I got it was well over 100.00! I called the 1-800 number only to be greeted by "Cindy" a young lady with a deep Indian accent who "regretted to inform me that I could not speak to a manager and instead redirected me to the infomercial for more information .... really?? Seriously?? I told her I didn't mind waiting for the manager and was told she could not place me on hold. I again demanded to speak to a manager, she went away and came back and said the manager would not refund the double shipping and handling and hung up on me!! So order it without talking to a human and expect NO help from anyone after the purchase. I still don't even know if it works or not ... by the way, it is a lot cheaper looking in person than what it shows on tv ... I guess I should have expected!!
Date Reviewed:4/29/2011Reviewed By:JAB
BUYERS BEWARE !! THE WHOLE THING IS A SCAM !! CUSTOMER SERVICE SOMEWHERE IN INDIA & I WAS LIED TO BY FIVE CUSTOMER SERVICE REPS !! I NEVER RECEIVED MY TOOTHBRUSH & AFTER CALLING THE COMPANY FOR MORE THAN 5 TIMES IN A 6 WEEK PERIOD , THE REPS AVOIDED MY QUESTIONS . I THEN ASKED TO SPEAK TO A SUPERVISOR & WAS HUNG UP ON SEVERAL TIMES !! ITS A TOTAL SCAM !! I REGRET GIVING THESE IDIOTS MY CREDIT CARD INFO, FOR FEAR THAT SOMEHOW THERE WILL BE SERIOUS REPERCUSSIONS IN THE FUTURE !! TELL YOUR FRIENDS TO STAY AWAY !!!
Date Reviewed:4/28/2011Reviewed By:Thoibi
I just bought it .I could not find review before I bought.I wish I could find these reviews before I bought.Spent about $75 and they will return me only 59.90 plus for return shipping cost me about $10.At the time of order one of the representative said brush for life cost 4.95 every 4 months for sh &p but after i got the brush when i call to customer service they said cost of sh&p for brush for lifeis 9.90 for every 4 months.What a rediculous company.The brush is so light has no quality from any of its function.I regret of buying itI.Plz........Don't buy it don't waste your money I'm sure you will regret of buying this rediculous product...........
Date Reviewed:4/27/2011Reviewed By:Tiff
Other than sent and charged for two toothbrushes, I was pleased with the product. However, I do not think the battery operated product is worth $60 and the shipping and handling you will pay for the replacement brushes every 3 months. I would purchase for half price or less.
Date Reviewed:4/23/2011Reviewed By:Disappointed customer
I had the same bad experience with this company as most reviews, from trying to cancel the order immediately to now trying to get my hard earned money back. Don't waste your time or money! I wish I had read the reviews before ordering. All the reviews about customer service are true and their guaranteed return policy is a scam!
Date Reviewed:4/22/2011Reviewed By:Marion E. Becker
I just received my 30 Second Smile toothbrush and I LOVE IT. My teeth have never felt or looked cleaner. I had not problems with my on-line order or with CS on the phone. They went through the entire order with me and explained all the charges which were identical to what I had calculated. I have a dentist appt in 2 weeks so cannot wait to see what she says. I highly recommend this item.
Date Reviewed:4/13/2011Reviewed By:Kay S.
I didn't review this brush before I bought it a few weeks ago and I honestly was afraid about the shipping time, whether the product worked well, etc. I must say that I received it well before I thought I would and it has worked great for my teeth. They feel supersmooth and I really can't find any to complain about. I was only charged for what I expected to be charged for (just say NO to everything else) which was the brush itself and S&H (yes it's overpriced). Anyway, all in all I am very satisfied with the product and the service. Sorry so many others had issues.
Date Reviewed:4/2/2011Reviewed By:Heidi
I can't review the product because I have not used it - - and WON'T. When I opened the package, the shipping slip revealed charges on additional items that I did not order. It was supposed to include free shipping but I was charged. I immediately called the company and asked them to take the shipping charges off and I wanted a shipping label to return the items I did not order. They finally took off the smallest shipping charge but after 5 phone calls with threats to the Attorney General's Office of California - the Fraud Division - and threats of contacting my own attorney, they still have not sent me the return shipping label or credited my account. I am contacting VISA, where I have consumer protection and with their help send the whole shipment back to the company. Maybe I have finally learned my lesson about ordering from infomercials!
Date Reviewed:4/2/2011Reviewed By:sharon
I can't keep the brushes on . put in my mouth and turn it on an the brushes shoot off in my mouth . and they keep chargeing me more and more . Battery charger gets to hot had to unplug .I got the deluxe package and they still bill me for the brushes . they can't cancle shipment all ready sent . If I send it back I still pay $$$for shipping .This is crap ..........
Date Reviewed:3/28/2011Reviewed By:Curtis Hammerstein
I used this WONDERFUL brush 2x's and one of my teeth that I have never had issues with (real tooth) fell into the sink. Wonder what their warranty is on my teeth??
Date Reviewed:3/22/2011Reviewed By:Liz
This is a ripoff and epic failure on my part to have fallen for the infomercial. They quote one price and when you see your credit card bill and ask for an explanation of the charges, a person who barely speaks English in India, keeps changing what she tells you because you point out to her the charges dont add up! Then she just says the difference is the shipping charges from India! No disclosure. Now to the product, worst ever. It does not properly clean your teeth and the batteries die continually which is why they want to sell the rechargeable, but they dont work either.' Worst customer service. Save your hard earned money. Worst company ever and worst products ever.
Date Reviewed:3/11/2011Reviewed By:Leigh
The commercial made it look so good, but I searched for reviews before making a commitment. THANK YOU so much for exposing this POS for what it is. I was unhappy with Philips Sonicare because they discontinued the model toothbrush I have so no more replacement heads for what was a VERY expensive set. However, this product will clearly not be taking Sonicare's place. Hello Braun Oral B. THANKS reviewers, for helping others not make the same mistakes and keep this sham in business.
Date Reviewed:2/28/2011Reviewed By:Lynn Constas
I've been using the Phillips Sonicare for years, but was intrigued by the "30-second" cleaning time (vs. the 2-min Sonicare cleaning). I purchased the whole package and used the break-in brushes for 2 days then moved to the final set of brushes. I was immediately disappointed by the complete inability of final brushes to even come close to adequately clean my teeth. The company kept 25% of my investment. I'm sticking w/the Sonicare system.
Date Reviewed:2/19/2011Reviewed By:Jerry
Need I say any more?
Date Reviewed:2/18/2011Reviewed By:becky sublette
thanks for all the warnings. This company will not be in business long...perhaps a quality company will take this idea and make it work in customer service and good product. Till then, I'll stay with my sonicare that I Love and have used for 6 yrs with only one change of brush heads and no problems! My dentist loves sonicare. I dont know anything about orab b---but it is probably good also.
Date Reviewed:2/16/2011Reviewed By:Robert Nickison
Yes, my 30 second smile went to a frown when I received my package in the Mail. battery operated, but thought I would try it, could not hurt. I smoke and drink alot of coffee, so my teeth are stained quite often, and drive alot, so my brushing and dental hygene is not the greatest. Being able to catch all areas of my teeth, instead of scrubbing with a regular toothbrush, works for me. Sure its not the greatest thing since sliced bread, and I do have to use my spinbrush for heavier stains, my teeth all get hit and it does my all my teeth feel clean, which is more than I can say after scrubbing with one brush. Overpriced...Yes Works ...Yes Had to buy batteries.....YES Overpriced shipping charges.....Yes HAPPY WITH RESULTS YES
Date Reviewed:2/15/2011Reviewed By:Billy
Are these products ever what they claim they are? The answer is no! They will always suck you in and sell you things you do not want and try to make you think you ordered them, and then continue to charge you as soon as they get your credit card number. If the products were as good as they claimed, they would be sold in retail stores and would sell themselves! Do yourself a favor and just don't buy products from infomercials, if they have any merit, the product will be sold in stores.
Date Reviewed:2/9/2011Reviewed By:ghostzapper
I almost ordered this this thing. The commercial made it look like this was the solution to the chore of brushing. But there were just too many unhappy customers writing poor reviews about a bad product. After reading all of them only a fool would still order it.
Date Reviewed:2/8/2011Reviewed By:Scott
I actually like the brush. I think it does a good job. It does look cheaply built and I am concerned on how long it will last. I thought I was buying 2 brushes for 120 dollars plus 15 dollars shipping. They charged me 30 dollars for each brushes battery charger. No mention of that on the infomercial. All this stuff could have fit in one box. They shipped the brushes in separate boxes and charged me 15 dollars for each one. The free whittning kits were 15 dollars for shipping for each one even though they were in the same box as the brushes. They charged 70 dollars for shipping and handling. I know it only cost them less then 10 dollars for shipping. It took more then 2 weeks for package to arrive. I thought I was spending 135 dollars and was charged 250. To top that off now my credit card has been charged 25 dollars by some coupon company that claims I gave the ok to join there membership. Please wait to buy this. Eventually it will be in stores.