| Still waiting ....... | ***** |
| Date Posted: 3/11/2010 | Reviewed By: | Anne |
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| I haven't received my order yet either. When I called I was told my order was in the warehouse, just waiting to be shipped. |
Was this review helpful ? YES | 3 users found this review helpful
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| EXTREMELY POOR SERVICE | ***** |
| Date Posted: 3/11/2010 | Reviewed By: | Rosepocs |
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| After a 30 minute automated telephone order process, I accidentally ordered vitamins. I called customer service right after I had placed the order to confirm that I had only ordered the dvds. They confirmed that I had ordered vitamins but I could not cancel until the package arrived. I returned the package as instructed, but never received the credit; in fact, I continued to be billed for the vitamins for 2 months. Both calls into customer service were the worst experience ever dealing with customer service reps. I literally had to go through the math with them repeatedly to ensure the credit was the proper amount. I think they are just trying to make money through a very confusing order process and folks giving up on trying to get the return done properly.... |
Was this review helpful ? YES | 1 users found this review helpful
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| poor customer service | ***** |
| Date Posted: 3/5/2010 | Reviewed By: | Jessica |
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| I love the product! However, the customer service is awful. My Christmas present came a month late. Moreover, I have been trying to access my 30 day free web club trial but haven't figured out how to access a password. They have not been helpful even after talking to three different people and emailing on several occasions. It doesn't help that there is also a language barrier seeing as the customer service is located in the Philippines. Does anyone know what they accessed their password? |
Was this review helpful ? YES | 7 users found this review helpful
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| Backorders | ***** |
| Date Posted: 2/24/2010 | Reviewed By: | Lil Bit |
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| I'm not sure how it works yet cause I have so far failed to get my order. I had made the order and not once did they say the were in a backorder status. I have also recieved an email saying my order has been processed and upon calling the toll free number, they confirmed it was still in backorder. They need to tell customers that they are on backorder and can not give an actual date for their shipment to arrive. Instead they are taking calls, taking info and leaving you waiting. |
Was this review helpful ? YES | 22 users found this review helpful
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